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February 2024 by Debby Shanahan
Fast Service very friendly and knowledgeable
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February 2024 by Linda Frank
My first time in this store and my last. The Store manager was as rude as could be. He also quoted me a fee of double the post office. He had attitude and in this age when there is so much competition why go there. I went to the Vernon Hills ups and was treated like a queen. Sorry I go where I am treated kindly and with dignity.
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January 2024 by Jonathan Krikau
Super cool people working there!Had the wrong address on a package I was trying to send and they sent it back to me. Had to take it back to have them ship to the right address and the guy gave me a good discount.Super friendly and awesome!
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December 2023 by Patrick Conomy
I visited today on a very busy afternoon and Andrus helped me put together my package for Christmas. It meant a lot to me that he took his time with that many other customers to take. Thank you!
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November 2023 by Zacharie Jombart
Nice ups store.
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September 2023 by Scott Springgate
Super cool service level. With all the changes in retail shipping and eCommerce returns, this can be thankless job. When I stop in (even when it is very busy) the team at the Libertyville, IL UPS location are friendly and professional. Special thanks to Andrea H. and store manager Ben Thackston.
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August 2023 by Luke Barbarich
My wife went to UPS for a print job (among many other things) and Ben was incredible help! Rather than just print a subpar image, he let her know it was grainy. He then proceeded to spend almost an hour with her troubleshooting the file to get it just like she wanted it! She was so unbelievably grateful for that extra commitment to her as a customer. Highly recommend!
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May 2023 by Al Ho
Extremely unhelpful. Refused to ship package without a full first name when I have shipped it that way before at other stores. Had all pertinent information including last name and address but still refused to ship. Will never use this store again.
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March 2023 by Emily Chang
I went to this store to send Amazon returns twice. The transaction was completed and I received refund quickly.
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January 2023 by Lauren P.
Horribly rude owner who felt the need to tell me I was "making a f***ing mess of my return " This has always been our go to place to return packages, but I will never step foot in the store again !
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January 2023 by Heather M
Really happy with our local UPS store! Always friendly and efficient service, and the one time we had a package go missing (the issue was mis-delivery on the other end, not our store), Ben resolved our claim quickly and with minimal inconvenience to us. They also spotted when I started sending packages to our kids’ college address and told me they offered a discount for that! Happy to be a regular customer here.
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December 2022 by Tudor Homes
I went in to drop off Amazon packages.I was with my 4 year old. The man that took care of me ignored my questions. Slammed packages on counter. He was so rude I was in shell shock. After he threw me the receipt which dropped on the floor. He ran back to his co worker and they started loudly talking about politics. I do not go into a place of business to hear anything political. I am a business major. You create relationships with your customers. You do not feel threatened by them. I go to find out that some other family members have also been treated the same way. Ignored. Rude. He has no business working here. I think the guy runs the store. We dropped our UPS daily service and I won’t go back there. Wow all the negative comments on service what’s being done?? Well these employees were not bright. Two business owners go to Vernon Hills for service. They even come to your car and help. They told me I didn't do business with them and I meant nothing. Ask Vernon Hills.
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December 2022 by Randi G.
I had a negative experience with Ben this afternoon. I can in to have a paper notarize after speaking to him on the phone. Upon arriving there he asked me if I had a photo ID which I did not as I just received a ticket last week. Although I did have a copy of my DL on my phone for him to see. He proceeded to ask me if I had a passport. Now seriously who carries their passport with them? I took an Uber there being my car was in for service and had to get this notarized today. Not only was the Uber expensive to and from the UPS Ben was not accommodating to my situation. There was a need of urgency in this situation and he said "I should of told you over the phone to bring a photo ID". Yes, Ben you should have have you could have saved me $30 and allot of aggravation! I would not recommend this UPS location nor Ben!
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November 2022 by Fast Cargo USA Mark
people working there are so rude...especially the lady I talked to was un-professional... Poeple who are rude should be fired immediately!!! They are wasting a job position. Competent and kind, hard-working people should get the job first, not these types of people who are not educated and not kind in nature. Waste of Employment and money.
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October 2022 by Lex Hoffa
I went in to drop off Amazon packages.I was with my 4 year old. The man that took care of me ignored my questions. Slammed packages on counter. He was so rude I was in shell shock. After he threw me the receipt which dropped on the floor. He ran back to his co worker and they started loudly talking about politics. I do not go into a place of business to hear anything political. I am a business major. You create relationships with your customers. You do not feel threatened by them. I go to find out that some other family members have also been treated the same way. Ignored. Rude. He has no business working here. I think the guy runs the store. We dropped our UPS daily service and I won’t go back there. Wow all the negative comments on service what’s being done?? Well these employees were not bright. Two business owners go to Vernon Hills for service. They even come to your car and help. They told me I didn't do business with them and I meant nothing. Ask Vernon Hills.