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“I ordered a couple things from this retailer and I am always satisfied with my product's today (12/11/2023) I emailed a customer representative ZAHID who was very helpful about an product that was not available in there warehouse to ship it out and ZAHID informed me they had to get the product from the manufacturer but instead ZAHID informed me that I can replace my product with a different product that was already available in stock. The person I emailed was very courteous and patient. I really appreciate there amazing customer service.”
10AM - 8:30PM
25901 N Riverwoods Rd #1074b, Mettawa
Warehouses
“I want to say thank you to costco employees for checking in on me and making sure that I get all the help I needed with my car problem. Got stuck last night at the parking lot and they made sure my uber got me safely. Thank you Mr. Jerry/Jery!”
“Costco has long been one of my favorite places to shop, largely because their exceptional customer service sets the benchmark for excellence. I frequently visit the Schaumburg location, and I would like to recognize two outstanding employees there: Dan and Carmelina. They truly embody what exceptional customer service looks like.
I’ll share one example about Dan. I recently purchased a vitamin, and after checking out, I noticed the price on my receipt was $7 higher than what I had seen on the shelf. I approached Dan at the service desk and offered to go back to the aisle to take a photo of the price tag. Instead of asking me to do that—as many others might—Dan immediately took it upon himself to run to the aisle, take the photo, and bring it back to show me. On several other occasions when I needed assistance, Dan was equally helpful and solution‑oriented. Dan, thank you for your outstanding service and dedication.
Carmelina is another exceptional team member. She is genuinely friendly and always willing to help. When she worked in electronics, she once recommended a pair of over‑the‑ear headphones based on her own research and experience, and her guidance was spot‑on. There have also been times when I had issues with products, and she assisted me with the same kindness and professionalism. Carmelina, thank you as well for your consistent support and customer care.
Costco should be proud of employees like Dan and Carmelina—individuals who elevate the customer experience and represent the company with excellence.”
“Costco is the best place to get a nice pair of glasses with various additions to lenses, increased thinness, anti glare, no line bifocal, most corrections and transitions for around $300. You can usually find a decent pair of stylish frames as well. Most items there are well made and save you money. TVs, leather furniture, and mattress toppers are great deals. I really like their salad topper, seaweed, sticky rice, organic bananas, hummus and raspberries. Of course paper products for around the house are always much better buy, just need a place to store them. Also, if you use Costco travel to rent a car, it's the way to go with cheaper prices and a free second driver. Gas prices are also quite good.”
“Just got my first Costco membership card and I’m already impressed! ?? The deals and bulk savings are honestly incredible. Walking through the store felt overwhelming in the best possible way because there are bargains everywhere and I barely knew where to start ??
I can already tell I’m going to save a ton of money on everyday items I normally buy. From groceries to household essentials, everything seemed like a great value. And of course, I had to try the famous rotisserie chicken ?? Absolutely worth the hype — huge, juicy, flavorful, and ridiculously affordable.
Definitely excited to keep exploring and discovering more hidden gems on future trips. So far, becoming a Costco member feels like a very smart decision! ?✨”
“We had a part that had an issue under warranty. They fixed the problem really fast and we were able to pick up the part that day. Very happy with their response and professionalism. Lisa made the whole process very smooth.”
“The people at Clesen are organized and efficient. Not to mention they also have great quality plants and flowers. They were instrumental in helping me complete a time sensitive project. While not open to the public, this is a great vendor for landscape companies.”
“Made this review for truckers trying to find this location. If you're heading North on I-94 take exit 16, Make a right, when you get close to the destination, it'll be a U-haul location, also a Industrial Park entrance. Take a left at the Industrial Park entrance. Make a right at the building where the street ends. Make another left. Look for 937 on your left. Apparently, you can park overnight, or 34. I saw a trucker here who was parked before opening. Not sure about amenities over here. But its easy to get to.”
“New building with dock locks and plenty of room to maneuver (sorry it's a trucker thing, if you got to ask you wouldn't understand)! 100% better than their old location in Libertyville!”
“Just ordered their six pack deep dish pizzas, also having them shipped to Florida.
The order process online was simple and with the free shipping and their Christmas promo couldn’t ask for a better option to ship to my daughter and son-in-law and grandkids in Florida that miss all the Chicago foods.”
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“Fast Unloading. A customer that actually wants the product he ordered! I give them my highest rating! Very polite too. Overnight parking for trucks. They start at 6 AM.”