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December 2025 by Rachael Roth
Used this service a few times and it was good. Had one order where they only brought back 1/3 of the laundry I gave them. They were quick to deny that they lost any laundry. I am really disappointed because I had some expensive pieces in the order and now they are just gone. I will not be using this service again and will be looking for somewhere else to take my business.
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November 2025 by Gener Masi
Bolt Laundry makes my life in the city easier. They are always professional, friendly, and always delivers on quality. My clothes come washed, folded, and expertly wrapped every time. Above all, they are incredibly communicative whether that's via text, requests, or a one-off ask. Bolt's flexibility is much appreciated, too.
I am a repeat client and recommend Bolt Laundry to friends (and would recommend their services to anyone looking to cross off one less thing on their Chicago to-do). Nothing short of 5 stars!
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November 2025 by Jay Mitch
I’m so sad reading the reviews and I now know I made a horrible decision. Too late however. The website charges you per load… but they apparently go by pound. Instead of contacting and saying hey this will be over what you paid or telling you the weight beforehand they intentionally wait until after to charge you. Also seeing that ppl are missing things when loads are returned. God I made such a bad choice . I took a video of all of my things as we were putting them into bags thankfully so I will be able to identify missing items. Still regret it. I personally will never ever use them again. Please be aware of this.
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October 2025 by Rivera Russel
This laundry service has taken a huge weight off my shoulders—literally and figuratively. Between work and taking care of the kids, I never had time to keep up with laundry. Their wash-and-fold service is super convenient and very affordable, and their dry cleaning has saved several of my favorite blouses. Everything is handled with care and always arrives neatly folded, fresh-smelling, and damage-free. Pickup and delivery are prompt, communication is excellent, and they’ve never missed a beat. I feel like I’ve outsourced a whole chore—and at a price that fits my budget.
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July 2025 by A Syed
keep an eye. they keep charging your credit card on irregular intervals. block them ideally by calling your bank. i had to
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June 2025 by Stephen Madrona
This is the first time I have EVER written a review for any company...
But I feel they deserve it... from signing up for the service to the drop off of my I have no complaints.. I love this laundry service in Chicago and have no problems with recommending them to everyone.
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June 2025 by Charles Batal
Bolt Laundry has completely changed our lives! Thank you for the free-time, and no visits to the laundromat! Quick, easy, and pretty affordable wash and fold laundry service. We are so happy we finally found a reliable service in the Chicago area! If you are sick of the Laundromat, or just hate doing laundry, TRY BOLT! It will change your life.
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June 2025 by Patrick Jason Dangoy
Great laundry service! Friendly and easy pick up and drop off. Avoids the hassle/time of going and picking up from the dry cleaners, which used to be a Saturday morning chore. Also like the photo feature, they take a photo of each of your items and email to you so you can be sure nothing was lost. Highly recommend, especially to those with busy schedules.
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May 2025 by Lauren A Wootton
Bolt Laundry used fragrance in my first order with them. I requested the all and free detergent. I have a skin condition that is extremely irritated by fragrance. They not only would not admit it but would not do anything to remedy the problem except for laundering the same load again even after I explained to them that I’d have to wash that load several times to get the fragrance out of the clothes. If they would have, for example, admitted they might have made a mistake and offered a refund for that one load, I would have likely used them again weekly for years.
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December 2024 by Johnny
What i experienced with this company is short of a nightmare. I had the absolute worst experience with Bolt Laundry, and I regret ever trusting them.Their communication is nonexistent—they never respond promptly to calls or messages. They will mischarge you they will add double charges. Then good luck trying to recover your loses. Recommend using another laundry service. Poplin or Hampr are very good services.
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December 2024 by J G
The worse customer service how they continue to stay in business is beyond me. My advice don't use them.
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December 2024 by allyson labi
As someone with a hectic schedule, Bolt Laundry Services is a lifesaver. The convenience of their service is unmatched!
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December 2024 by John Prosper Elmido
If you’re looking for quality laundry services, Bolt Laundry is the best choice. Excellent service, friendly staff, and great results!
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December 2024 by Khyle Joshua Luay
Bolt Laundry has been an absolute lifesaver! Their wash-and-fold subscription has saved me countless hours and effort. Pickup and delivery are a breeze, and they consistently handle my laundry better than I ever could. Their dry cleaning service is top-notch—my clothes come back looking as good as new
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December 2024 by Tam Tam
Hands down the best laundry service! They picked up my laundry on time, and it was returned the next day smelling so fresh. The free pickup and delivery make this service a no-brainer for anyone with a busy schedule.
