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March 2024 by Gabriela Blalock
The lobby is updated & pretty. The rooms are clean but dated and have that musty "older hotel" smell. Staff was super friendly & accommodating. Biggest thing for me was that the rooms don't come with a microwave & mini-fridge. Upon check-in, it does say you can ask for them. I don't want to do that! I expect that to be standard in 2024!Food & drinks: Good proximity to several restaurants.
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March 2024 by Mark Terrill
Bar and restaurant not open until
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March 2024 by Anthony Walnutz (EljaculateBagel7)
I can go on for paragraphs but I'll keep it brief:pros: my convention was great, building looks nice and bed is comfycons: you have to ask for basic amenities like a fridge and microwave, breakfast was 17.99 for some sausage and a pre packaged bowl of cereal, workers have no idea how to do their jobsdon't waste your money here and go literally anywhere else
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January 2024 by Janet C. Drennan
Helpful, friendly staff, good
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January 2024 by Alia Amir
First of all I’ve been in the hotel for four nights and there was empty bottles of conditioner and body wash, and dirty towels. Second of all the room service robbed my Apple Watch charger and USB while doing “room service,” which clearly wasn’t actually a real service. Third of all I called for some tissues two times, but I still didn’t get any, so I had to go down and get some for myself. While I was down I complained about the robbery. They told me there was supposed to be room service which clearly didn’t make sense since the room wasn’t cleaned at all. So basically the room service was just a robbery.
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January 2024 by Jared Williams
If you’re tall, the showers will be miserable to use since they are meant for a 5 foot tall person. I felt like Buddy the Elf trying to take a shower. Not just because it was short but the water was lukewarm at best. So it felt like I was taking a shower in the North Pole. I told the front desk but nothing ever got fixed so I’m going on day three of cold showers. The room itself was nice I guess but they are still missing the best part of Marriott, the Netflix integration on the tv side. All in all, I would look for a Four Points instead of this Sheraton. Four Points and Fairfield Inn and Suites have updated showers, Netflix on the tv, and is still a really nice hotel for the lower cost options out there.
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December 2023 by Tim G.
first room I was given when I checked in hadn't been cleaned. beds were a mess and trash everywhere. immediately went back to the front desk and asked for a new room. no apologies offered, seemed like an annoyance to the front desk. took a shower and the water pressure was terrible and the bathtub drain was clogged. called about the draining issue and was told someone would fix it. took another shower the next morning and same result. would not recommend this hotel to anyone.
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December 2023 by Yvette Joseph
First off, the females at the registration desk need a major lesson in good customer service! Absolutely pathetic, slow & indifferent attitudes...Yeeesh! Next, for the high cost of the room, a microwave & mini-fridge should have been included. Or, at least provide room service and well stocked, functioning vending machines!! Even the TV was disconnected and was not easily fixed. I have stayed at cheaper hotels that provided higher, quality service and better amenities than this place. Worst experience ever!! ???Rooms: A microwave & mini-fridge should have been included.
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December 2023 by AK Sunshine
This hotel should get a 0/5. The bathroom was absolutely disgusting and was clearly not cleaned before our arrival. There were many pubes and strands of hair on the bathroom floor and in the tub, poop stains in the toilet, god knows what stains on the tub, and dust everywhere. The sliding doors barely work. The service at the front desk was poor with the employee working seemingly unsure of how to check us in and very slow. Even the cable was not working. Absolutely would never recommend.
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November 2023 by kevin porter
This place has improved 1000% since last year. Rafael and Rebecca in banquets are responsive, professional and very easy to work work. Georgina and the housekeeping team were fantastic. They cleaned promptly and thouroughly and handled extra requests with a smile!
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November 2023 by Rami Elodat
The TV did not work and the hotel just feels very old. I stay in hotels all the time and this one is very forgettable. The Asian lady at the front desk is extremely unhelpful. Good location. That’s about it.
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October 2023 by Lisa Myers
Oops just no . No maid service for a week. Coffee (you pay for it kind)gift kiosk broken all week. Restaurant mostly closed and bar does not open until pm. Skip this one and our bill for a suite and one extra room was 3 k for the days there.
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September 2023 by Thomas Dorsey
Very poorly ran the GM does not know what he is doing. Everything is broken tv never works properly, telephones in the room did not work, the alarm clocks don't work or charge phones correctly, no hot water in the showers, elevators get stuck and don't work, sliding doors at the entrance don't work, half of the toilets in the lobby is out of service, water leaks from the ceilings into the pool, no stairs from inside the hotel to go up to the rooms. Very dirty rooms smelly. you can smell marijuana in the hallways.no soap in the laundry dispensers only takes quarters but the front desk did not have any quarters. Very bad lighting at night time in the parking lot. I would recommend staying in a tent outside in the Forrest preserve a block away LoL not to mention I saw a mouse in the lobby running around...
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August 2023 by Yogesh Tyagi
Everything is good. But they don’t clean room every day. Ver bad. You don’t pay a five star for unclean rooms. Even change of towels is for asking. Wouldn’t advise anyone to stay but for locationRooms: Unclean rooms. Cleanliness not a priority. No change of towels even if you stay for 8 nights. Which I did
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August 2023 by Rynda D
Pet friendly is a plus! Super nice & helpful staff. Easy to order food or fiber at spots on site. Plenty of parking & convenient location. Nice pool!Would suggest avoiding taking stairwell.
