The Sherwin-Williams Paint Store is noted for its very helpful, professional, courteous, and knowledgeable staff. Customers report that the staff takes time to assist in finding the right color and ensuring they get what they need, which is appreciated by both professionals and non-professionals. The store offers quality products. One customer had a significant issue regarding a return policy. They were assured by a staff member that unused, tinted paint could be returned for a refund, leading them to purchase extra. However, upon attempting the return, a different Assistant Manager stated tinted paint could not be returned, costing the customer money. The customer advises others to always ask for email confirmation of such policies. Following this, the owner of the store acted promptly and professionally to rectify the situation, calling the customer directly and listening to their case. This responsive handling of the problem was noted as excellent and professional. Overall, the store is seen as having very helpful and accommodating staff, with management willing to address and resolve customer concerns effectively.
