AT&T Store in Lockport offers a wide range of phones, tablets, smartwatches, and connected devices from popular brands, along with wireless data plans tailored to all needs. Customers can choose from flexible prepaid plans with no annual contracts and no credit checks, making it easy to stay connected. The store features nationwide AT&T 5G service included with all unlimited data plans at no extra cost, providing fast and reliable connectivity. Customer experiences highlight both positive and negative aspects of the store. Many customers praise staff members for their helpfulness and knowledge. For example, Kelsy was commended for helping a customer switch plans and save money, while Blair assisted another with obtaining a new phone and updating their plan, resulting in lower monthly costs. Becky is frequently recognized for her professionalism and dedication; she handled a recent iPhone upgrade and insurance claim efficiently, ensuring customer satisfaction. However, some reviews mention issues with store management and customer service. One customer described a frustrating experience with the store manager, Rebecca, who was unprofessional, distracted, and appeared indifferent to customers. This customer also noted poor staffing and a lack of acknowledgment during visits, which led them to go to a different nearby store. In contrast, another store employee, Douglas, provided excellent service, demonstrating the importance of attentive staff. Overall, AT&T Store in Lockport has staff members who are helpful, knowledgeable, and committed to assisting customers, but some management issues have impacted the shopping experience. The store continues to serve customers with a variety of plans and devices, emphasizing the value of good service and reliable connectivity.
Carter was very professional and very knowledgeable about the products. I was assisted with a new phone and internet and both were set up and ready to use when I arrived home. Thanks again!
December 2025
I just had great experience From Adrien. Fixed long standing problem on my phone. No one has been able to help me! Thank you so much!!!
November 2025
Had some issues with my phone not charging went to , went to Lockport store. The young man working that night by name Edge, was very helpful, polite.
