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“Carter was very professional and very knowledgeable about the products. I was assisted with a new phone and internet and both were set up and ready to use when I arrived home. Thanks again!”
“Rosy and her team were absolutely amazing they made me laugh so much and helped me get a good deal for my phone and a watch’s which I’d been wanting one for so long I just never had the time to plan to buy one. Definitely made me feel comfortable to understand how to use my account thank you so much.”
“I had an amazing experience with Krissy today! I was having a frustrating issue with my phone not charging and my data. Krissy handled it with incredible patience and expertise. She explained everything clearly and got me back up and running in record time. Highly recommend! 5 STARS!”
“An amazing experience, went in to upgrade my wife's phone, came out saying the better pay off$100 a month between switching my son's phone and closing out Xfinity in favour of Verizon home Internet”
“I will only come to this location. I’ll drive the extra 20 minutes from the one by me. Jadin is by far the best employee. He has helped me with so much. With multiple things. From helping me with a screen protector, device issues, new phone and iPad. I will be going back to get a watch once my is paid off soon. This is the Verizon to go to. Lots of knowledge and very friendly! Best Verizon I’ve ever been to!”
“Izzy is very friendly knowledgeable and helpful! He was able to answer all my questions and helped me decide on what products to get. He also helped me reduce my bill by 20% and informed me of other promotions I can take advantage of with my new purchase. He is the GOAT!”
“JOSE WAS FANTASTIC, I had an excellent experience with Verizon. The customer service was professional, fast, and actually focused on helping instead of rushing the conversation. The representative was knowledgeable, patient, and made everything easy to understand from start to finish.”
“Rafael is an excellent customer service individual. I have 60% disabled an 80 old senior with less patients. This gentleman has been very helpful and have me solved a lot problems. We were with ATT close to 40yrs but dropped you because of lousy customer service Verizon is worst wife say go back to ATT with promotion. If you have people like Mr Rafael we would never left seems no one gives a boy for good service. Thank you. Roy Mraz”
“I came into the store extremely frustrated because I was having major issues. I was very lucky to have Efrin assist me. Efrin is a very pleasant young man who helped me when no one else could. He went above and beyond to help solve my issue. He took the time and effort to figure things out. I was so happy that I wanted to give him a huge hug. I have had bad experiences in other AT&T stores, but this one in New Lenox w/Efrin was fantastic. They are very lucky to have him. Thank you so much Efrin, you made my day.”
“I encountered a very complicated issue when trying to move to AT&T as a service provider (not from their side) and worked with Jon. He was very knowledgeable, kind and patient as we worked through the issue and went above and beyond to ensure it was resolved. Thank you, Jon!”
“Awesome experience, got the phone I wanted Samsung s21 with 128gigs of space. New client and staying for a long time. Nick thank you for all the help on transfering us over to Cricket!”
“Went in there to switch from T-Mobile since they were charging me a ridiculous amount of money for one line. Very affordable plans and so far I love the service. Both the sales reps were courteous and attentive.”
“Great help from Ahmad the manager gave me a great deal I couldn't refuse he helped me transfer my contacts and data as well as gave me a free case thanks again”
“Top tier kudos to Sergio,
Sergio is the most dedicated, informative and patient individual at any location I have ever been to. He always knows the latest deals and advertisements for the store and invests time into setting up customers phone(s) as he has had to help me with several phones I have ourch from this location and always come back to for the great customer service.
I would highly recommend this location and company especially if you are lucky enough to be paired with this employee on your visit to help you. Just as a customer remember to kind and courteous if waiting for help as they commonly have low staff and can only help 1-2 customers at a time depending on the current work placed in front of them by customers.
Keep up the phenomenal work and give Sergio a raise/promotion he deserves it !!”
“The staff is always so friendly and helpful! They offer a straightforward and transparent experience anytime. I definitely recommend coming in for your cellphone service and accessory needs.”
“We went looking to get new phones, upgrade our WiFi device and check on our bill. Divine (I hope I’m spellinghis name correctly) Solved one issue right after the other, guiding us through all the processes with patients. He was extremely knowledgeable. He explained everything thoroughly and guided us to the resolution of each of our issues. He was truly a joy to work with!”
“Amazing customer service, the absolute best service in any industry, Brian was so knowledgeable and professional. I wish he could be my customer service rep everywhere i go”
“Spanish Manager was a lot of help, glad my mom went here and got her new phone with out hassle. She liked the Dog speaker he showed her and He offered to give her a discount along with the car charger. Incredible”
“Your agents Manny and Memo were above approach. Great info and answered all questions to include about the 55 plus, bundle deals and internet packages. Great people to have on your team. Thanks Memo and Manny!!”
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“Sagar exceeded expectations with excellent performance and outstanding service. He consistently delivers high quality work and truly cares about providing the best experience for his clients. I highly recommend this place, ask for Sagar!”