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November 2023 by David Felder
Nice selection of everything from ceramic, to porcelain, to vinyl. They have stuff for every room in the house, and it's well priced. There are several in Chicagoland, and all seem about the same but slightly different stock.
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November 2023 by Lesley R.
I'm in the middle of my 3rd major home improvement project and this is the place. I've used them every time and the selection is so vast, you can do anything you want. This latest project is the renovation of our bathrooms. I didn't even have a clear vision of what I wanted walking in. When I left, I had a complete vision and color palette. Evelyn walked with me through the whole store and knew exactly what to find when I described something to her, She showed me different options, budgets, we played with design combinations for my tile and inlay accents, Ari was fantastic with what to recommend for niches, trims, and help with grouts. They both stayed with me until the bathroom decor was designed and I had something I really loved. They are fun to work with and both very knowledgeable.
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October 2023 by Patrick D.
It's all about location. While the staff at the Chicago location on Addison were rude and condescending, I found the staff at this location to be much more helpful and willing and kind. Leave it to the city location to have rude people! I came in several times to pick up an online order and the people were nice, loaded the boxes of flooring, and when a box was visibily damaged from the outside, replaced it immediately. When I came back a few weeks later to get a price adjustment, having talked to corporate, they in just 2 minutes returned the difference with no hassle at all. Thank you to the staff at this location.
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October 2023 by Mili Simonovic
I went in found the flooring I wanted and bought it. When I went to pick it up in the back, one of the workers saw that the entire palete was not labeled correctly and it did not match the flooring. Instead of helping me and getting the correct flooring delivered to me I had to drive 20miles to another location. They did nothing to help me out whatsoever. VERY disappointed in the customer service.
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September 2023 by Richard Rebmann
Great choices & the gentleman that helped, & made suggestions sold me my selections. He was great
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August 2023 by Karel Cernik
Excellent selection of ceramic tiles starting from mosaic and end up with large format like 20 square feet each. All other materials needed to get job done ready available in stock. Very helpful personal help to find what needed and help to load in to the car carefully.
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August 2023 by Chen Liu
This is a very friendly store. I have visited multiple times for my remodeling need. All the staff members are nice and friendly. They offer help and give their information and thoughts, which are especially appreciated when people like me are overwhelmed and puzzled for the first-time remodeling. Today when my wife and I are looking for floor tiles, Andrew answered our questions and helped us calculate the amount of each product needed for our project and sent to my email all the information ready for ordering. And Brian always offers me help every time I visit. And another lady who is a designer also reached out and helped me. This is not the closest Floor & Decor to my home, but I love to go there shopping.
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July 2023 by Jeff Ewanio
Tons of selection. Very helpful staff. Come here knowing what you want or you can spend hours looking at stuff to change your mind
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July 2023 by Keith Waller
I have been using Floor and Decor to pick out tile with my customers for years I was at this location for a fairly large order they loaded into my vehicle and the staff was awesome
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June 2023 by Cecilia Tancun
We are remodeling our 100 year old lake house and have been trying to find quality product that will fit into our tight budget. I love the patterned tile from Turkey we found for my laundry room and it was on clearance! Thanks Floor and Decor!
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June 2023 by Luis Garcia
What a great experience. Working on a project on my home and here are my takes.Ample selection of tile and marble.Store is easy to navigateAssociate was extremely helpfulPrices are fantastic.I will continue to shop here. Highly recommend it.
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May 2023 by Jessica F.
Came in last night to get some marble tile. An associate named Steve helped us right away with a few questions we had. He was EXCELLENT, truly a class act! He was so knowledgeable, personable, and pleasant. It is so rare to come across people like that these days. He really made the whole ordeal a pleasant experience!
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May 2023 by Paul Licitra
Sue and Carla were very patient with our purchase and helped us every step of the way! There were a few great gentlemen that helped us and we are very appreciative. We will be back for more in the future.
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April 2023 by Zack A
Beautiful displays to show off tile designs, as well as free design services. Really good prices. Highly encourage talking with their design team when working on a bathroom or kitchen backsplash and they will help you get a picture for what you need
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April 2023 by Greg Klinger
So many selections to look at. The selections are overwhelming. Makes you wish you had a bigger house to put all the gorgeous new flooring. And a better job to afford it all.
