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November 2023 by Jeanette Cesaretti
Ben was immediately helpful and very pleasant to work with. He made the purchase very easy and found the mattress that I needed in stock very close by and arranged that for me as well.
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September 2023 by Dedra Davis
Jackie was absolutely superb! I was very undecided on a mattress. She was very patient and highly informational on mattresses. She had two customers at the same time and she was excellent in multi tasking between the two of us. Being able to spend equal amount of time between the two of us. Very personable.
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September 2023 by Anand Shastri
It was one of the best customer service experiences I’ve EVER had! Debbie really knew the beds, pillows, etc. better than anyone I’ve ever bought these types of products from. She was patient, kind, and let me test everything. I only bought the bed, pillows, etc. yesterday, so maybe it’s too early to tell if I made correct purchases. But she is giving me 120 days to see if it’s right for me. And these products are actually more affordable than other places.
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September 2023 by Priscilla Grandahl
I enjoyed shopping at the store, great service, and my sales person. Debbie was very friendly and knowledgeable. She helped me make a good decision. I was very happy with what I purchased.
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September 2023 by Deb R.
If I could give them negative stars I would! Their third party delivery people STOLE my GUN safe!!! They have been very uncooperative & never called me back. The salesman Ben says they will cooperate with the police but now are referring them to their legal department. Never apologized- only comment was that they've never had a problem before. Well, I can tell you I had a problem, I said. I have a problem with someone stealing my guns. We had moved the safe under the nightstand before they came, and didn't notice it until the next day that it was gone, but absolutely no one else was in the house. My husband was retired and never left. It was absolutely impossible for anyone else to take it, they must've wrapped it up in the plastic wrap and took it out with them to the truck. Lombard police detectives are investigating and my neighbors are cooperating by providing ring camera videos so we're hopeful that they will be caught.
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August 2023 by Daniel Cote
Debbie was fantastic. She welcomed me and made me feel at home quickly. She asked about my needs, preferences, price range, and even had some options of pillow for trying the beds. There was no rush, and she encouraged me to get comfortable and really get the feel for each bed. I didn’t feel “sold” at all, but rather helped through the process of finding the right mattress. I am extremely excited about my tempur-pedic but there are many options. Great financing, easy process and quick delivery availability. Highly recommend!
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August 2023 by Jasper Regan
Debbie was amazing! She helped my mom and I pick out the perfect mattress, and was so kind. Mattress Firm is lucky to have her working for them.
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August 2023 by Bonnie Graham
We were greeting immediately by Derek. Very friendly and knowledgeable. He was patient with us as we were deciding on which mattress to purchase.
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July 2023 by Terri B
This is the place to go! Debbie was amazing !She was so kind and helpful. She brought out many mattresses to try.I found one I liked and my purchase went smoothly.Thank you so much Debbie!
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July 2023 by Terri B.
Debbie was absolutely AMAZING!!!! I went in looking for a new mattress I had an idea of what I wanted and Debbie selected a few based on what I told her I was looking for.She was very kind and professional.There was absolutely no pressure to buy anything extra. I would definitely come back in the future.My mattress arrived today and delivery went smoothly and delivery men were very nice an efficient. It is very comfortable! Thanks Mattress Firm and Debbie
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July 2023 by Cameron Rogalski
Derek was super helpful in helping me figure out which mattress best suited my needs and in my price range! He wasn’t pushy, and educated us on all the different mattress types, unlike other places we went to. Thank you, Derek!
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July 2023 by Paul RL
Debbie was awesome. She took her time and help me make the decision for myself.
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July 2023 by Benjamin Bedar
Becky was an absolute delight. She made my purchase simple, quick, and easy. Would give 10 stars if possible.
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June 2023 by Joseph Guido
Benjamin (Ben) was the man! Made me feel secure knowing I was getting the right bed for my sleep needs. He took time to show us all the bells and whistles you can get with adjustable frames, airflow, and all around comfort with todays bed setups. I’d recommend him to take care of my friends and family any day. 10/10 service and a great guy to do business with!
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June 2023 by Brad Hill
Popped in to check out mattresses. Experienced amazing customer service and instead of just looking a left with a purchase. I shouldn’t ever have to come back… but if I did or I know someone looking for a mattress, I’m sending them here
