Napleton Auto Group is known for its exceptional service and customer care. Customers praise Conner from the Mercedes service department for his top-notch service and attention to detail. The purchasing experience is highlighted by a customer who bought a 2022 Audi Q8, noting that Charlie made the process easy and enjoyable, providing helpful information even after the sale. The service department is commended for its efficiency, with technicians performing tire rotations, oil changes, and thorough inspections while maintaining a clean environment. Gary, another service representative, ensures timely vehicle care and excellent communication. Customers also appreciate the inviting lounge and the professionalism of the staff. Mike Massaro, a salesman, is recognized for his helpfulness and ability to understand customer needs. Overall, Napleton Auto Group offers a smooth and positive experience for both purchases and vehicle maintenance.
