Napleton Auto Werks is a dealership known for providing a smooth and positive car-buying experience. Customers highlight the helpful and friendly staff, including salespeople who are thorough, non-pushy, and keep good communication throughout the process. Many appreciate the great deals and excellent customer service, with some customers traveling long distances, even from Pittsburgh, to take advantage of the offers and service. The staff, including individuals like Tony, Charlie, John, and Chris, are praised for their helpfulness, especially in financing, purchasing, and assisting with vehicle information. The dealership also offers routine maintenance performed by skilled mechanics, ensuring quality service rather than quick, impersonal jobs. Customers mention that the service prices are competitive, especially when using coupons. While some note that trade deals may not always be the best, overall, the experience is highly positive, with many planning to return for future vehicle upgrades. The combination of friendly staff, helpful service, and a seamless buying process makes Napleton Auto Werks a trusted choice for both new and returning customers.
We worked with Tony K to purchase our 2017 Mercedes GLA online and the whole process was seamless. Tony was an absolute pleasure to work with, he wasn't pushy about making a sale, he was thorough and he kept in contact throughout the sale and delivery of the vehicle. It was overall a great experience!
November 2023
John and Chris were super helpful in getting me in to a new Ridgeline! Drove all the way from Pittsburgh to take advantage of the great deal and customer service. They even dropped off the car to where I was staying. I couldn’t have asked for a better car buying experience!
November 2023
Fran and Britnee couldn't have been more cordial. I didn't make the best deal on my trade, but I don't suppose they did either. I'd suggest you pre-arrange financing; PNC, their go-to, is sky high, rate-wise. Bottom line: maybe next time I'll make a better deal. I'd go back.
