Mattress Firm Machesney Park is dedicated to helping customers achieve their best sleep. The staff, including knowledgeable Sleep Experts, are committed to providing excellent service through extensive training and a focus on customer needs. Customers appreciate the friendly and patient assistance they receive, with many highlighting staff members like Ivory and Kelly for their professionalism and helpfulness. Ivory, in particular, is praised for his expertise and ability to answer questions without pressure, making the shopping experience enjoyable and stress-free. Kelly, a recent employee, is also recognized for her professionalism and great customer service. The store offers a wide selection of top brands such as Sealy, Tempur-Pedic, Sleepy’s, and Serta, at competitive prices. Customers can shop confidently with the Love Your Mattress Guarantee® and benefit from flexible delivery options and a 120 Night Sleep Trial®. Overall, Mattress Firm Machesney Park provides a welcoming environment where customers can find the perfect mattress and sleep solutions tailored to their needs.
Very knowledgeable and great costumer care service from Ivory. We found our new mattress 😁
July 2026
Ivory was a great sales rep. He listened, didn't oversell us, and made sure all the numbers added up.
July 2026
Ivory took care of all my issues today.I have been trying for more than a week to get my bed platform fixed or replaced and he made It happen in in a few minutes.I really appreciate it! Thank you again
