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August 2023 by Leah Moorman
Talk to Alex. Was very nice and answered all my questions while I juggled talking to my parents on the phone about options. Ended up going a different route but the staff provided excellent customer service!
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July 2023 by Greg Crane
I'd initially approached the company about buying an overseas data plan but was told it's not worth it and to just get a sim card at the airport. However the network must be unlocked and in order for it be be unlocked, the phone must be paid off. They did however, text me after landing, letting me know I could go online and get an overseas data plan...but the plan has to be set up in the U.S. Total incompetence.Couldn't have less faith in a company. Stay far, far away.
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May 2023 by Montie Newell
Been dropping off my US Cellular bill payment here for a long time in their drop box. Have had issues on more than one occasion when the payments are not being processed in a timely manner when they are dropped off three days in advance of the due date. There by creating a late fee because their not processing payments from the drop box in a timely manner. When I contacted the store about this issue, the girl admitted that they may overlook processing payments on a daily basis because they are so short staffed, and only open four hours on Sundays. That's not the customers problem.
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May 2023 by Dr. Mohammad Shamsuddoha
Never went there but nice to see them doing business here.
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May 2023 by Make the Moon
Very dry personality. Not welcoming to have a conversation or make any money for the business.Really just want to throw my phone in the trash.
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March 2023 by Sheila Williams
As I told Luke today I have never had a bad experience in US cellular.And once again today was not a bad experience. Thank you Luke you didn't wonderful job.
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December 2022 by C Walker
Limited options for products and services. I could not reduce my line from an unlimited data plan without increasing the price of the other line on my plan. (I seriously could not choose to spend any less money! I apparently have to keep paying for unlimited data, even though my phone is paid off.)So they tell me I can't pay any less than $55/month for my line.And then I see a commercial that you can walk into U.S. Cellular and get a new, single line for only $30/month.I'm seriously thinking about switching providers. (Especially if phone companies are gonna be nicer to new customers than they are to ones who have been with them for years.)
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September 2022 by KB 50
Worst place ever! Expect you to wait 2 or 3 hours. Restaurants allow you to sign up on your phone to hold a place in line then check in when it is your turn. Everyone goes on weekends, you should adjust your hours and staffing to meet demand. Also, a transaction should not take an hour and half to complete after spending 2 hours in line. Get a better system.
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July 2022 by Mindy Baker
Took my mother in. Neither of the employees greeted us. The two women sitting and waiting ahead of us were more helpful. One employee talked so loud the whole store could hear that customers business. It was very loud. For anyone in customer service, a simple hello I’ll be with you as soon as possible, means everything. At one point four customers waiting while the two employees worked with customers. No sense of urgency.
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February 2022 by Emily Goddard Smith
Too slow getting paid & out of store.
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January 2022 by Karthik Sakamuri
Store representatives are very responsible .
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October 2021 by melinda
At US Celluar here in Macomb IL has been nothing but a joke.. They act like they don’t want to help with anything like they r all just act like a bunch of kids who rather just play on their phones and shove customers out the door fast. AND DONT READ THEIR NOTES CORRECTLY ON COMPUTER WHEN THEY PULL YOUR ACCOUNT UP. My husband and I have had nothing but problems with this store here BUT I do however have to say Steve is about the only one who takes the time and knows how to do his job. The rest of them really need to go work in place where they don’t have to deal with customers!
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July 2021 by Krystal Walton
they are amazing never had any issues with them they are always very helpful
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June 2021 by Meg Simmons
Super slow. Take forever. Horrible customer service.
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June 2021 by melinda Quinlan
At US Celluar here in Macomb IL has been nothing but a joke.. They act like they don’t want to help with anything like they r all just act like a bunch of kids who rather just play on their phones and shove customers out the door fast. AND DONT READ THEIR NOTES CORRECTLY ON COMPUTER WHEN THEY PULL YOUR ACCOUNT UP. My husband and I have had nothing but problems with this store here BUT I do however have to say Steve is about the only one who takes the time and knows how to do his job. The rest of them really need to go work in place where they don’t have to deal with customers!
