Credit Union 1 has been serving members for 65 years, offering financial services to a nationwide community of 120,000 members. As a member-owned, not-for-profit cooperative, it provides access to 30,000 surcharge-free ATMs and 5,000 shared-branch locations. The organization aims to exceed member expectations by delivering innovative financial solutions and personalized service to help members reach their financial goals. Members frequently praise the friendly, professional staff, especially at the Matteson branch, where employees like Angelica, Andrea, and Le-sa J. are recognized for their exceptional service. They are described as efficient, knowledgeable, patient, and accommodating, taking the time to answer questions thoroughly and educate members about various financial options. Many reviews highlight how these staff members go above and beyond to make processes like auto loans and account linking smooth and stress-free. The staff’s genuine care and helpful attitude create an enjoyable experience for members. Overall, Credit Union 1 is appreciated for its dedicated team and commitment to providing outstanding, personalized service to support members’ financial success.
Customer service was very great and helpful I really appreciate karneesha she was the best at getting me all the information I needed thank you -James Bryant
June 2026
Terrence gave me an easy and fast service that helped me set up a checking account. Was very polite and explained everything well throughout the whole process.
June 2026
I came in to open a checking account. Angelica made it a painless and pleasant experience. She opened the account with ease and gave me everything I needed before heading out. Thank you Angelica.
