-
February 2024 by William Kelly
The level of experience and service was not professional at all. I had an scheduled appointment and sat in the waiting area for an hour and a half, then they tell me I have some sort of leak so they won't perform my oil change. I didn't need them to diagnose any existing problems, just change the oil. I was willing to pay for it. Stop guessing stuff and do what you are getting paid to do and not speculate on what you think it might be. Me and my family will never go back to Firestone for any service, along with friends I also know that occasionally go there.
-
February 2024 by Kathy Sturgeon
Excellent service. Great bunch of people working here. Been going here for many years and will continue.Services: Wheel alignment
-
January 2024 by Dion Harding
Firestone in Matteson is the best experience I’ve had in automotive care. I’ve been using auto care for over thirty years and never been more satisfied. It starts with management. Chris Parks exemplifies customer service. He is polite, caring, knowledgeable, and efficient. He meets the customer where they are. If they are waiting he does everything he can to accommodate and get you in and out in a timely manner. Chris provides the type of service that keeps me coming back. He is an example to the entire team and for what good looks like.
-
January 2024 by Michael A. Thompson
Great service as always. Was a little taken aback by a call asking of I wanted to test for a wheel alignment and then charged for it. I bought 4 tires, of course I need a wheel alignment and why isn't that included when you're buying 4 tires? That part didn't make any sense, but as stated, great service as always.
-
January 2024 by S E
Mike who answered was very rude over the phone. There is no need for the attitude
-
January 2024 by Ms Stanley
The manager shared that I needed a steering wheel alignment, was professional and polite! Will go back to have that done next month.
-
December 2023 by Frank Ejechi
Highly skilled and professional. They call and advise you. No pressure to accept advise. Call you to let you know when your car is ready.
-
December 2023 by Pamela Wright
I have been taking my vehicles to Firestone for service and repairs for years. They are always friendly and professional. They are truthful and honest when quoting prices for services.
-
December 2023 by Richard Fisher
Good place for tires was treated very well people who know there business
-
September 2023 by Gemstones Mommy
They fixed my splash guard in 10 minutes. I was there about 30 minutes. The staff was nice and professional.
-
August 2023 by Zemaya F.
Came here for a wheel alignment, after an hour & a half I was told they couldn't do it because a part was supposedly bent. And my quote of $121 shot up to $700. I refused the service and the tech who called told me how I really need to get it fixed and that I can't ride long with it damaged. I refused again. After I got my car, I went up the street to another shop and had them do an inspection and they found nothing wrong with the part Firestone claim to be bent. Ultimately got my alignment at Mavis. I'll never return to any Firestone.
-
July 2023 by Ronnie Lynn
I called Friday after cause some check maintenance lights came on. Chris got me a late afternoon appointment for the next day. He applied a coupon for my service and I was done within an hour.
-
July 2023 by Terry Towner
Always make an appointment, and don't write a check...he shouted, "don't you have a credit card?, This will take like ten minutes to go through". He was pleased when it only took one.
-
July 2023 by Louis V Louis V
Very rude people lazy workers. Very unprofessional garbage people. Hope they go out of business soon! Should have went to discount tires. Never will go back!!!Service: Tires
-
May 2023 by Alex McClellan
Me and My wife have been coming here for years. Yesterday had one of the worst experience ever with a very rude young lady who was running the cash register at closing. Asked a simple question about my exhaust flex pipe being broken and got responded back with the pure attitude. Will only be going to the Homewood location moving forward. Thank God I have only had my tires done by this location over the years, because I would have been sick to my stomach if this was my main mechanic for everything!!! Will not be returning.