Gerald Kia of Matteson provides outstanding service with a mission of friends helping friends. The team is very friendly, pleasant, and great to work with. Customers report being greeted promptly, checked in speedily, and kept up to speed on their vehicle's status. Representatives clearly explain everything, cover every detail, and provide every ounce of information. The facility is very clean, and the overall experience is often amazing, with vehicles fixed correctly and in the expected timeframe. However, there can be inconsistencies. One disappointed customer reported not receiving promised updates and having to call repeatedly for a status. They also experienced a delay of several weeks for a part on a new vehicle. Despite this, many emphasize the outstanding customer service. The dealership aims to make customers a customer for life, offering complimentary maintenance and free local delivery with every purchase. For many, it is the place to go for vehicle purchase and service.
The salesman really help me with buying this car, think you
September 2026
The oils change was quick and I didn’t have to stay there long.
September 2026
I wanna send Nicolas D a shout out. He was my advisor and was very nice ! Kept me updated and my car was handed back to me at the time he provided. I appreciate your patience and help with my appointment !!!
