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February 2024 by Damian
Galo Macias was 10/10 very honest and didn’t rush nor put me in a car that would hurt me in the end. Thank you
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February 2024 by Michelle Wilson
I was scammed from the start. Added costly items to my estimate. A 42000 car w 10,000 down financed for 40,000 Hum? Then the taxes were a 1000. $ more than orland park KiaI would not trust them
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February 2024 by Brandy Rubel
Aaron Carter was good to work with!
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February 2024 by Timothy Kinney
Bought a 2023 Kia Sorento from MJ(Matt Jones). Was easy to deal with and up front with everything
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January 2024 by Colin Mullikin
Great purchasing experience. MJ (Matt Jones) already had the car ready for us to test drive when we arrived and was able to quickly get us all the financing options to choose from.
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January 2024 by Cayla Wojcik-Schiemann
I have a lot to say about Gerald Kia.. and unfortunately not good things. This is by NO MEANS a reflection of our salesman - because Franklin was honestly great. He did everything we needed but unfortunately his management team did not.Let’s start out with saying I purchased my new vehicle on a Monday night in the middle of winter. We pretty much knew the cars we were interested in — sportage or sorento. We ended up going with the sorento. I should preface it was dark out when I purchased the vehicle.Wednesday morning rolls around (I did not drive my car at all that Tuesday as I work from home) and I go outside and notice a giant dent, something that could easily have been missed while it was dark out. I then got in the car and it smelled like smoke - now keep in mind I am not a smoker and the smell was masked (or at least I felt it was by cleaning supplies). I called Gerald Kia immediately and they said that I could bring it in and they could “maybe” fix the problem. I wanted to bring my car in to examined but no one was answering me on when I could bring it in. . I then turned to Facebook and got another contact for a different general manager at another Kia - so I emailed him to try and help me… which I should mention he truly did make up for the lack of care and concern that Joshua had. Coincidentally right after I sent the email, the general manager, Greg, gave me a call letting me know they would be fixing the dent and smell. So, I brought my car into the dealership for them to examine just a couple of days before Christmas. Joshua Breen ultimately decided they would be fixing the dent and they would do an ozone treatment for the smell. Joshua Breen (general manager) gave me a we owe you for the dent and ozone. He let me know that he would be making an appointment for me to get the treatment and dent fixed. Considering it was a holiday weekend, I did not bother to follow up on an appointment until a couple of days after. Eventually I reached out to Joshua FOUR times and he never returned my calls or emails. Finally, I resulted into emailing the general manager from the other Kia again. Eventually, he told me he would fix the issue and not to worry about them but that it would get fixed. Coincidentally, again, after I was told that, they were calling me to make an appointment to get the dent and smell fixed. I was finally able to bring it in two weeks after the initial examination. When I brought it in, no general managers came to me to talk to me about the car, they all just sat behind their desks and ignored me. Franklin (my car salesman) was the guy to get everything situated — get for me a loaner, pulled it up, turned it on for me.My car was then in possession of Gerald for two weeks - they first got the dent fixed but then it stretched the paint when it was fixed so it had to be repainted. They also did do the ozone treatment. I will say - the dent IS fixed and the smell seems to have gone away! Which I am thankful for. Again, when I picked up my car they sent me straight to service, no manager came out and talked to me, just the service technician.Unfortunately, my review doesn’t stop there. I reside in IN and bought a car in IL. Today I called the IN bmv to see if they got the paperwork and they hadn’t but advised me to call the dealership. So I did just that - come to find out from the titling department - I am supposed to get a vin check from IN bmv before they can send the paperwork over! The titling department told me that Andrew, our finance guy, should have told us this. But that information was completely left out. I even double checked with my husband to make sure I did not miss anything!All in all - although my car has been fixed, I am still extremely disappointed with my experience here at Gerald Kia — aside from frank our salesman!
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January 2024 by Jenna McGraw
MJ was wonderful and super helpful today. He got us a deal today!
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January 2024 by ManiThaG
Matt Jones is a great dealer and he definitely helped a lot , as well as Rich!
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January 2024 by Alyssa Mullikin
We had a great experience with MJ (Matt Jones) in purchasing a Kia Telluride. His communication confirming the appointment was concise, polite, and detailed. He had the vehicle we wished to view and test drive ready for us upon arrival, knew all of the specs, and answered all our questions well. No nonsense and fair negotiation on the trade in. Experience was smooth and we are satisfied. Would buy from MJ again.
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January 2024 by Hector Rodriguez
mj was great
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January 2024 by Mahalayah Turner
We appreciate working with MJ he helped us out tremendously. Got us into a nice vehicle with a decent payment
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January 2024 by Mz. Nesha (Mz. Nesha)
I am very pleased with the services I received today at the dealership. I went to 2 gas stations for air and was unsuccessful. On 1/15/24 I went to this dealership to have them put air in all 3 tires. They were so helpful... Thank you for everything....
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January 2024 by Jamie An
MJ and Rich were very helpful and friendly. very informative with car sales.
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January 2024 by Carlyn Coleman
MJ was so attentive and went above and beyond to exceed our expectations! We’ve visited a number of dealerships and MJ at Gerald was top notch. Very excited for our new vehicle and the beginning of our Kia relationship!
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January 2024 by Cathy Leato
Shamir Turner and Aaron Carter gave us the most excellent service.They both were very patient and really worked with us buying our new Kia Soul. Aaron was very thoughtful with helping us connect our phones and setting app for auto start. He explained features of the car. We were very pleased with both Shamir and Aaron.Gerald Kia are lucky to have them.
