First Mid Bank & Trust is a financial institution that has received positive reviews from its customers. Based on the provided feedback, the bank is known for its excellent customer service, with customers praising the professionalism and competence of its employees. The bank has been praised for its wide range of service options and for its ability to resolve issues quickly and efficiently. Customers have expressed their satisfaction with the bank's modernization efforts, though some have noted that the dress code of some employees could be more professional. Overall, First Mid Bank & Trust has maintained a strong relationship with its customers, with some customers banking with the institution for over 20 years. The bank's commitment to providing a high level of service and its ability to adapt to the changing needs of its customers have been key factors in its success.
Excellent customer service!!! I have had an extraordinary experience every time I have spoken to personnel. I have found the many options and service to be surprising as well!!!
February 2024
Praises with Melanie Williams | Universal Banker II at this branch with First Mid Bank and Trust. An extremely helpful and caring representative of this bank. Very professional and competent. Thanks for the great work!
July 2023
Lukas was amazing as I couldn't get Zelle and First Mid Bank app to connect. He was patient and understanding and had to make a couple calls to get it done. Lukas said that he was going to follow-up today regarding the link was complete and he followed through on that promise!
