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January 2024 by Don Lockwood
Staff member was exceptionally rude. She forced me out of the car wash before my vehicle was rinsed. I don’t plan to return.
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January 2024 by Joseph Poorman
Exit was covered in ice and our vehicle almost slid all the way INTO traffic on Charleston Avenue.Ice melt is cheaper than a lawsuit. Might look into it.
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January 2024 by Gail Randol
Very rude employee. Couldn't get my card to work. She helped but took off and I asked for receipt . She told me it was too late but receipt was in machine. Didn't wash my windows and wash didn't hardly look like it cleaned my husband's truck. Will not go back.
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November 2023 by Mary O.
I'm really upset about the service and how it has gone downhill since they opened. I have used this car wash ever since it has been here, but today I'm going to start taking both my cars somewhere else. The girl working today did not spray my car at all. Therefore, I still had dried bugs on my car since they didn't come off. Then there were two options that were supposed to work when using The Works option that were not working. Very disappointing. Last time I took my other car through I noticed it but thought it would be maintained and be working next time. but that didn't happen. It's all about the money and they need to maintain the options to make sure they're working and make sure the young workers use the damn bug spray and use enough to work!
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May 2023 by Caleb Perry
If you have good American values and care about your own property do not take your vehicles here. Absolutely terrible ownership. Cares more about policy then the actual customers preferences to their ownership. They’ll throw around the word policy but for customer service an absolute 0. And this man tried saying how he owns so many car washes instead of listening to a customers wishes of not wanting them plastered all over their properties windshield which in my opinion is policy over the safety of the customers.Will never take my business here again and advice others to do the same. Ran like China.
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May 2023 by Carson Hearring
Based on recommendations due to my brother Caleb Perry I have gone here for years but the owner was nothing but inconsiderate and rude to my family. They will lose my business as well after hearing how they canceled his membership due to him not wanting the membership sticker on his car windshield do to the distractions it causes him.Wouldn’t even listen just cared about policy or something absolutely terrible customer service.
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February 2023 by Raven Fitt
After more than two years as a premium member, the car wash flung an unidentified object at my car and chipped my windshield and a bit of paint on my hood. Only after leaving my number for the manager with a teenage employee, calling more than once, and emailing them did I finally hear back from them. The manager was very quick to say that the damage was done by a rock on the road and not his car wash, even though I saw the damage happen with my own eyes. He finally, and begrudgingly agreed to pay to have the chip in my windshield filled but not the chip in my pint. I am glad he is making right on the windshield but the fact that he called me a liar to my face, hassled me about fixing it, and still refused to touch up the paint means he will lose me as a customer.
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February 2023 by Kevin Sesko
This car wash does a great job of getting my vehicle clean. There is an attendant on duty to put my credit card through the machine so I don't need to hyper extend myself reaching for the credit card slot. The attendant also guides me onto the auto track that pulls my car through the wash. The wash has 5 options to choose from and they are all reasonably priced. This car wash has rotating cloth wipers to get the grime and dirt off the surface of the car too, an added plus. I've found this to be the best car wash within 40 miles of my hometown, and while I have two very basic carwash facilities in my hometown, I find myself making a point to stop by this one when I'm out and about in Mattoon.
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February 2022 by Tom
Look at the photos and make your own judgement. I had to wipe down the car myself. Paid for the $12 package. I didn't get tire shine, spot free rinse, left white spackle from dried soap on the nozzles, and it didn't even wash off the soap on the hood of my car. They didn't give me a receipt either but tried blaming me when the other associate wouldn't let me touch the screen due to covid19 precautions. First tire is the tire shine they put on. The second is the tire shine I pulled from my trunk and put on myself.
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September 2021 by Brandon Hartleroad
Great place to wash the vehicles. The top wash for 12 bucks really does a great job. Keeps my tires shining till the next wash. I usually wash them both on Friday every week. Definitely worth the price.
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January 2021 by Gary Howard
nice clean place
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August 2020 by Andrew Dowling
Took my $10 doors would not open. No clean car. No $10
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February 2020 by Tami Smith Jennings
Came here to use the vacuum and it took my money I asked attendant if he could help and all he said was I don’t have the keys to get your money back..really???
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December 2019 by Marcia Bridges Orndorff
We took my two dogs in to bathe them and the tub was not draining. There was standing water in the tub. Then after inserting my money the water came out ice cold. I felt so bad for my dog that was in the tub and I sprayed with ice cold water. It was an awful experience.
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July 2019 by P I.
The kid barely sprayed my car for bugs, which are awful this time of year. The front of my car doesn't even look like it was washed. The help needs to be better trained or work harder. No contact info on the receipt to complain to the owner. I won't go back! At one time the help did a good job of prepping vehicles.
