Pilson Ford Lincoln is a highly regarded dealership that consistently provides exceptional customer service, according to multiple reviews. Customers are impressed with the knowledgeable and accommodating sales staff, particularly Terry McFarland Jr., who works diligently to match customers with the right vehicle and offers excellent follow-up. The finance team and sales managers are also praised for their responsiveness and fairness in deal-making. However, the dealership's "Express Oil Change" service has received criticism, with customers reporting long wait times and an inability to make appointments, which has led some to consider going elsewhere for their oil change needs. The service department, on the other hand, is lauded for its professionalism, friendliness, and the quality of work performed by the mechanics, with Drew, Collin, and Chris Whitley's team receiving particular praise. Overall, Pilson Ford Lincoln is a dealership that prioritizes customer satisfaction, offering a positive experience for those purchasing vehicles or seeking service, with the exception of the issues surrounding the "Express Oil Change" service.
