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“The customer relations people at the bank in Spring Grove were pleasant, patient and very helpful straightening out my debt card issues. SBOTL is a big bank with small town service.”
“I have been a client of Blake Hafferkamp for years and have always felt he has my best interests in mind. Easy to work with, always keeps the commincation lines open, and handles all requests as soon as possible. Highly recommend for anyone looking to change advisors”
“This group of people are amazing! Fun and Real as it gets! They are always more than their job title! I love seeing their faces and will only go to this affiliate !”
“We’ve tried to call several banks this afternoon, Bertha answered quickly and answered my son’s questions with a very helpful and friendly demeanor! I’d definitely recommend this bank over several larger banks and credit unions in the area.”
“I usually go to the Cary Bank and Trust but the one time I had to go there was because Cary Bank's machines were acting funny so they told me to try Crystal lake. First time I have went there I was greeted nicely by Cindy Suarez, she did an outstanding job, and I was impressed by the way she greeted me and took care of the situation. She got me a card and I was on my way. Outstanding job Cindy!”
“I really like this Bank and all the people that work in it. They are very efficient and friendly. My biggest gripe is that at the drive-in window they don't make the far left window for business transactions. Somebody simply depositing a check should use any other lane. I typically have large Bank envelopes filled with deposits for my business. And I sit in line and wait for Joe average when there are other lanes open and available that I simply cannot use. This is an inconvenience to another wise great bank to do business with.”
“Tom Plonowski and the entire staff at the Wauconda, il branch did an outstanding job, they were efficient, well trained and actually answer phones LIVE everytime with care and follow up. In addition they by far had the best savings rates, highly recommend as true customer service is so hard to find, but so appreciated! Thanks again, Mike from ING is good apparel.”
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“I honestly love this bank. I’ve been here for years and although I do not live in the area you can go to any Wintrust branch and be helped. The bankers here are helpful and always nice. I did get a snobby banker once but I’ll just take it she was having a bad day.”