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December 2023 by Nicole C.
I DON'T recommend this T-Mobile at all! I came three times to try and change my screen protector and there's always a 30 min wait or more. Ridiculous! If they're short staffed then hire more ppl! I'm from the Melrose Park area and I would rather go the one in the brickyard!
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October 2023 by Ruby M.
This T-Mobile is okay, the person who helped me was very nice, her name was Pati Carrera however I can tell many of her employees didn't have as good customer service and even the manager seemed to have an attitude. I would give this place one star if it wasn't for Pati lol. She did her best to help me, and when helping me with my plan, she did a good job of explaining. The prices would be different than what she first explained but she always conveyed that when it changed. Overall, it was a good experience, but changes can be made.
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September 2023 by Thomas Hay
This a phone store no contract required. Ive been with them 5 years and they wont let me pay on line with either credit or debit card I have ac772 credit score so tell me metro by t- moble why I can not pay on line never got a straight answer
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February 2023 by Daniel Olmedo
Naw wont deal here new line still trying 2 make alot out off me 220 then 200 then 190. No way
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January 2023 by kandy55 faith
For great customer service see ALEN he was amazing !! Friendly smile
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January 2023 by Lissett Gonzalez
Thank you Alan for your great customer service highly recommended to go here.Very polite and definitely knows what he’s doing. Thank you for helping me set up my phone. Promote him to manger ???????????????? Metro
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January 2023 by peace faith
For great customer service see ALEN he was amazing !! Friendly smile
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January 2023 by Nate A
Mr anibal is a greet employee gave me good deal on phone friendly guy
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August 2022 by Jig Saw
Great service Yari took care of all my needs and give me a excellent deal and was upfront with everything highly recommended
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March 2022 by V Brown
Beware of the employees committing fraud at this store. Came in to buy an iPhone for my son. The 2 employees there asked for my son's name, address and date of birth. They sold us a phone with a new phone number and charged 520. Strangely they claimed they don't print receipts and said it would be emailed. Nothing was emailed and the next day I went back for a receipt. Instead of a receipt, she texted a strange cut off pic of a computer screen that didn't show the account details. I called customer service and was told the employees scammed me. They added 2 fraudulent lines and got themselves a tablet and chromebook on my son's account. I went back for a third time and asked for a manager. The male scammer wasn't there but the female scammer who helped sell the phone said she was the manager. She was the one who sent me the fake receipt and said they can't print receipts at the store. I returned the phone for a refund and still got no receipt. They need consequences for stealing. They probably do this to alot of customers.
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February 2022 by Stephen Dolan
Very friendly and helpful staff ?
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February 2022 by Madison K.
I needed to get the skinny on our upgrade options as both of our phones are on their last payment. David popped in and saw that there were no customers in this store so we went in. He was being seated for "immediate" service as I walked in. I held the door for the guy coming in behind me. The employee who told us that we would be helped immediately ran to help the new customer. She ignored us. We waited a few minutes and then left.
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January 2022 by fidel castro
The best ? the young lady was really help in my needs answers all my questions just happy overall great job...
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October 2021 by D “Reece” Johnson
Lydia was amazing! She is super friendly and helpful! I will definitely be back! She deserves and raise and promotion! I wish more people in customer service were like her! Thank you for all your help with my new phone for my daughter!
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October 2021 by M FS
Lydia was such an amazing sales associate. She was extremely helpful told me about the one year warranty that all metropcs stores have. I have nothing but great things to say about this location.