-
September 2025 by daniel rodriguez
The facility is clean, well-maintained, and easy to access, but what really stood out was the customer service. Alex went above and beyond to help us—he was friendly, professional, and patient while answering all our questions.
-
September 2025 by Lobo Indigo
Alex was super helpful and knowledgeable. Great service
-
September 2025 by Beata Paliwoda
Alex had very good customer service. I recommend coming to the location in Midlothian and asking for Alex. Thank your for your help Alex..
-
September 2025 by Nikolina Anulewicz
Alex was amazing. His customer service was 10/10. Explained everything and was super nice and patient.
-
September 2025 by Ahshiyah MerniQue
Excellent Customer Service from Mitch
-
September 2025 by A Perez
This was my very first time renting a storage unit, so I had a few questions about the lock I purchased—specifically whether I should pick it up at the front desk. I also wasn’t aware there are only two loading docks at the facility, both of which were occupied when I arrived. I asked the front desk about the protocol in this situation, and the response I received was rude saying, “I can’t kick them out and tell them to move from there.”
While I completely understand there are limitations, the way it was communicated came across as unhelpful and ignorant. I am only there temporarily, but as a customer, I feel that the front desk representative should be approachable and willing to answer questions without irritation.
-
August 2025 by David
I appreciate this Guy, Alex. Great service. Thank you.
-
August 2025 by SwtSassy Shavon
Alex was so professional and uplifting because it's such a drag for me anytime I have to get things out my unit. His spirit after talking to him touched mine. Great guy.
-
August 2025 by Hugo Miranda
Alex was great
-
August 2025 by Jay Tee
Came here for a storage space and Mitch was awesome. Very friendly, kind and informative.
-
August 2025 by P.C. Smith
Service was excellent. Jacob, was excellent, knowledgeable and professionally kind. A real asset to your company and made the experience painless
-
August 2025 by SUMAYYAH KARIM
Carol was amazing! She was very knowledgeable of the storage units! Thank you for everything! 😊
-
August 2025 by Michael Jones
Alex is a great employee and answers every question you need to know
-
August 2025 by A. Gradilla
Very informative and honest.
-
July 2025 by Mz B-K
I have a unit on 115 and Kedzie in Merrionette Park, Illinois. Nicole is the nicest attendant, she is helpful and is always providing excellent customer service. Thank You Nicole for being such an amazing person, not just excellent customer service, but wonderful personality. 💯
