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“My husband and I made appointments to upgrade our phones. Prisila, our representative, was not only friendly and nice to be around, she was so smart and efficient. After three rounds if getting upgrades over the past 10 years, this was the best experience of all. Thank you Prisila!!”
“I took my 85 year old dad’s flip phone in that wasn’t working and they restored it to normal! Can’t tell you what a relief it was because trying to teach my dad with dementia how to use a new phone would have been a disaster! Can’t thank them enough for working miracles!”
“We upgraded our IPhone 13 to a 16, and Isaiah made it a great experience, He recommended needed accessories, advised us on the phones’s upgrades, and was knowledgeable and friendly.”
“Tolly was very knowledgeable about the upcoming changes with US Cellular and T-Mobile transitions. Easy and quick to work with, definitely will be coming back to the Rock Island location.”
“ROGER IS THE BEST!!! seriously I’ve had a problem with my phone for months, was constantly dropping calls and couldn’t send any text messages and I took my phone to multiple t-mobile stores, and they said they couldn’t do anything for me but trade my phone in which was ridiculous. Roger looked into my phone , found out the exact problem and fixed it within seconds! Highly recommend him if you’re having phone issues!”
“I dread getting a new phone. So I go into Verizon and meet Ben. He was awesome. It was a smooth process and he helped me get the phone I need at the best price. I love Verizon. You help us senior citizens as well as your younger customers. Many thanks”
“The installer let me know when he was going to arrive. He was very professional and explained the logistics of placement for the device to get the best service. The internet works great for a rural area.”
“Great Experience!!!
The young gentleman who came out was kind, friendly, polite, had the best manners & was so sweet to my dog. Explained everything to me & walked me through the whole process!!
SWITCH TO METRONET ????”
“Derick Jackson was so helpful my phone got shut off due to family reasons and he helped as much as he could while I was working with limited funds great experience”
“Overall my experience was a positive one. Charles was very attentive, knowledgeable, and most importantly patient as well as understanding! There was one negative incident during my service however. I was being helped by Charles (who was also effectively going back and forth between helping myself and helping another customer. He had gone to the back for a reason that I can’t recall. Anyway, Susan (who had finished up with another customer) asked aloud if anyone needed any help. I happened to have a quick question pertaining to one of the steps in backing up my phone so I went up to her for some quick assistance. After I posed my (what I would deem to be a routine question given the field of work) she let me know that she needed to use the restroom and started to walk to the back of the store. (This, in my opinion, is unprofessional in and of itself.) Charles then happened to be walking back out on to the floor to which she then loudly asked questioned him as to if he was helping both of us customers at the same time. The tone of her voice indicating disapproval, judgment, and frustration. He acknowledged her and let her know that he was. I spoke up letting her know that both myself and the other customer (whom I’d been sharing conversation with) were happy with the service that Charles was providing us and that me having gone to her had nothing to do with his service. As I was saying this she was walking away from me toward the back of the store. I repeated myself twice. The last time specifically saying “I’d like you to acknowledge what I’m saying. This isn’t on him.” Because she had previously not done so. She continued to walk toward the back and finally moved her head back a little providing a non-verbal “yes.” I have to say that it made me feel like she completely dismissed me. As if that wasn’t bad enough, after she had gone to the back she didn’t come out from the back for about 10 - 15 minutes when she’d originally told me that she’d be right back. I wouldn’t accept service from her if she were the only employee working at the time. It’s that simple.”
“We went in today to add a line to our plan and upgrade my parents phones too. Samuel went over and above to help us with what we needed and listened to our questions or concerns. Thanks so much for spending the afternoon with us! We absolutely love our new phones!”
“We went in to upgrade a phone and it was honestly a pleasant experience thanks to Alex. He was super helpful, nice and provided excellent service! Will definitely be back to this store!”
“I visited the other day to have my screen replaced and was helped by one of your employees - Drew. He was incredibly efficient and kind. His personality is welcoming and I got in-and-out of there within 15 minutes. Thank you Drew!”
“We have older equipment and a small office, and RK Dixon is great at doing tech support over the phone to make things work! Mary was really patient with us figuring out our issues, and other employees have also been quick to respond when we need it.”
“Travis did an excellent job at getting me set up with a new phone about a week ago, and solving a minor problem that I had with contacts just today. Excellent service!”
“We needed internet because our school provided internet was ending. Called them they came out that day and we didn't owe anything until the end of the month. Blew my mind same day internet was a thing.”
“My dog broke my phone screen and it was so hard to get the information out of it to the new phone. I told Isaac I was not tech smart and he helped me move everything over to my new phone plus he was waiting on other customers while dealing with us. I want to say thank you to him again and I really appreciate you ❤️. I have had bad experiences with other stores but this store has always been great. Thank you all”
“Verizon on line sucks. ALWAYS FAILS. The incredible employees solve my problem in under 5 minutes. On line assistance is about selling you something, not helping
Congratulations Verizon staff!???????”
“my mom got her phone knocked out of her hand by our lovely golden doodle and it knocked her SIM card lose in her phone. Not going to lie we were hesitant about coming to the store because a lot of the times it takes forever to be seen but we were instantly greeted with a warm smile by latesha. she was such a warm person, and was so very friendly. she explained everything perfectly and was very patient with us. she is very personable and someone who is going to make your customers keep coming back.”
“I had a really weird situation when I was starting up my 3lines and Melvin and the guys here were able to help. They were very understanding and nice about the whole situation. They took care of me.”
“Stopped in the other day I was having issues with my phone connecting to my phone and a employee named Gage got it all up and running smooth in just a matter of minutes. Excellent service.”
“Mediacom (Quad Cities) tech Bob did an excellent job installing our new boxes. He was very knowledgeable and polite. I hope they send him out for any future service we may need.”
“I really hated the fact of going back to mediacom due to prior experiences years ago, but since they've added/rebranded the Xreme section, I've had nothing but amazing customer and internet service. They keep up with dual bands and wifi 6. A little pricey but the internet speed soothes that wound.”
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“This store and their employees are amazing!!!. I was in the store on Thursday and I was working with mykeala and the store mgr was working with some very unreasonable customers. The man who was in the store was very rude and nasty towards her and was even making me feel uncomfortable. I felt sorry for the young lady who was with him and didn't seem to be able to speak for herself. The manager was trying to explain their policies and it sounded like they had already had alot of discussions before they came in. Everytime the manager would say something to the girl, the guy would interrupt her and the manager explained that she needed to speak directly with her customer.
I would gladly work with this location again and the manager did the right thing.”