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“Noah P was very patient and helpful. Made getting a new phone a breeze. Even though he was the only employee working, he took the time to periodically check on everyone who was in the store. Well done!”
“I came in the store today needing a new phone for my mom and Isaiah assisted us. He was so helpful and very patient and informative! We are so thankful for all his help.”
“I took my 85 year old dad’s flip phone in that wasn’t working and they restored it to normal! Can’t tell you what a relief it was because trying to teach my dad with dementia how to use a new phone would have been a disaster! Can’t thank them enough for working miracles!”
“Tolly was very knowledgeable about the upcoming changes with US Cellular and T-Mobile transitions. Easy and quick to work with, definitely will be coming back to the Rock Island location.”
“The employee Sam at this boost location is by far the most outstanding representative this company could possibly have he came through with timely and cost-efficient ideas and services for me I will recommend this location to everybody I have the opportunity to express this joyous experience with”
“On time, pleasant, polite & knowledgeable! Hookup went smoothly & he made sure everything was functioning as it should before he left! Will definitely appreciate the local customer service! Why did I wait so long! ??♀️??♀️”
“Much Thanks to the manager Austin and his staff. Everyone was friendly, helpful, and professional. I had specific needs and Austin got me squared away quickly. After being a Verizon and Xfinity customer I’m happy to be with T mobile now with Austin as my go-to guy.”
“Corey helped us through an upgrade and we couldn't be more pleased with the experience. First time leaving a phone store in a good mood. Thanks Corey! Best experience. He was knowledgeable and happy to help.”
“Great Experience!!!
The young gentleman who came out was kind, friendly, polite, had the best manners & was so sweet to my dog. Explained everything to me & walked me through the whole process!!
SWITCH TO METRONET ????”
“Overall my experience was a positive one. Charles was very attentive, knowledgeable, and most importantly patient as well as understanding! There was one negative incident during my service however. I was being helped by Charles (who was also effectively going back and forth between helping myself and helping another customer. He had gone to the back for a reason that I can’t recall. Anyway, Susan (who had finished up with another customer) asked aloud if anyone needed any help. I happened to have a quick question pertaining to one of the steps in backing up my phone so I went up to her for some quick assistance. After I posed my (what I would deem to be a routine question given the field of work) she let me know that she needed to use the restroom and started to walk to the back of the store. (This, in my opinion, is unprofessional in and of itself.) Charles then happened to be walking back out on to the floor to which she then loudly asked questioned him as to if he was helping both of us customers at the same time. The tone of her voice indicating disapproval, judgment, and frustration. He acknowledged her and let her know that he was. I spoke up letting her know that both myself and the other customer (whom I’d been sharing conversation with) were happy with the service that Charles was providing us and that me having gone to her had nothing to do with his service. As I was saying this she was walking away from me toward the back of the store. I repeated myself twice. The last time specifically saying “I’d like you to acknowledge what I’m saying. This isn’t on him.” Because she had previously not done so. She continued to walk toward the back and finally moved her head back a little providing a non-verbal “yes.” I have to say that it made me feel like she completely dismissed me. As if that wasn’t bad enough, after she had gone to the back she didn’t come out from the back for about 10 - 15 minutes when she’d originally told me that she’d be right back. I wouldn’t accept service from her if she were the only employee working at the time. It’s that simple.”
“We went in today to add a line to our plan and upgrade my parents phones too. Samuel went over and above to help us with what we needed and listened to our questions or concerns. Thanks so much for spending the afternoon with us! We absolutely love our new phones!”
“If you are considering switching to T-Mobile, I highly recommend the Bettendorf store!
Randy and Paul are the best. Professional, courteous, friendly and knowledgeable.”
“We went in to upgrade a phone and it was honestly a pleasant experience thanks to Alex. He was super helpful, nice and provided excellent service! Will definitely be back to this store!”
“We have older equipment and a small office, and RK Dixon is great at doing tech support over the phone to make things work! Mary was really patient with us figuring out our issues, and other employees have also been quick to respond when we need it.”
“Travis did an excellent job at getting me set up with a new phone about a week ago, and solving a minor problem that I had with contacts just today. Excellent service!”
“We needed internet because our school provided internet was ending. Called them they came out that day and we didn't owe anything until the end of the month. Blew my mind same day internet was a thing.”
“My dog broke my phone screen and it was so hard to get the information out of it to the new phone. I told Isaac I was not tech smart and he helped me move everything over to my new phone plus he was waiting on other customers while dealing with us. I want to say thank you to him again and I really appreciate you ❤️. I have had bad experiences with other stores but this store has always been great. Thank you all”
“After 25 yr we switched our phone provider. Thank you Gabe for making the transition smooth, understandable, and reassuring. Gabe’s professionalism and easy going personality made this difficult decision doable. We appreciate you Gabe!”
“Manager was knowledgeable and helpful when dealing with incorrect information being provided by their customer service call center. Very frustrating circumstance that the manager was able to assist with. Wish I would have went to the store first.”
“Maricela provided an outstanding customer experience while helping us set up our new account today. From the moment we started working with her, she was extremely knowledgeable, professional, and thorough in explaining every step of the process. She made sure we clearly understood our options and took the time to answer all of our questions without ever making us feel rushed.
What truly set Maricela apart was her willingness to go above and beyond. She repeatedly took the initiative to present our requests to her manager and advocate on our behalf without hesitation. It was clear she genuinely cared about helping us find the best possible solution and ensuring we left satisfied.
Her professionalism, patience, and dedication to excellent service made the entire experience smooth and positive. Employees like Maricela are a huge asset to your company, and she absolutely deserves recognition for the level of service she provides to customers.”
“Feeling frustrated with my cell phone. I decided to go for a walk in appointment in Moline. I got the best service and so much information from Amanda. She was easy to understand, friendly and patient. I really appreciated the treatment I received in the store. Thanks, Amanda!”
“Mediacom (Quad Cities) tech Bob did an excellent job installing our new boxes. He was very knowledgeable and polite. I hope they send him out for any future service we may need.”
“I really hated the fact of going back to mediacom due to prior experiences years ago, but since they've added/rebranded the Xreme section, I've had nothing but amazing customer and internet service. They keep up with dual bands and wifi 6. A little pricey but the internet speed soothes that wound.”
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“This store and their employees are amazing!!!. I was in the store on Thursday and I was working with mykeala and the store mgr was working with some very unreasonable customers. The man who was in the store was very rude and nasty towards her and was even making me feel uncomfortable. I felt sorry for the young lady who was with him and didn't seem to be able to speak for herself. The manager was trying to explain their policies and it sounded like they had already had alot of discussions before they came in. Everytime the manager would say something to the girl, the guy would interrupt her and the manager explained that she needed to speak directly with her customer.
I would gladly work with this location again and the manager did the right thing.”