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“I'm new to the area and have been looking for new bank to do business with and I stopped in the other day and the staff was super helpful! 10/10 will be coming back”
“I want to give a huge thank you to Daniel Johnson at Chase Bank in Mokena. I was dealing with a really frustrating situation where I wasn’t able to get a refund for a cancelled event and could have lost almost $800. After spending so much time on the phone with different representatives who weren’t able to help, I finally went into the actual bank. Daniel went above and beyond. he was kind, patient, and genuinely cared about helping me. He worked so hard to figure everything out and was able to get my money back. His effort and kindness made such a big difference, and I am so grateful. Because of him, I didn’t lose $800, and I left feeling heard and supported. Thank you so much Daniel!”
“Totally dont understand all 1 star reviews. We been clients of 5/3 bank for almost 20 years but this branch seem to be the nicest one around. Penny is absolutely wonderful — she always remembers us and greets us by name, which makes the experience feel so warm and personal. Her friendly attitude and great service are one of the reasons we keep coming back. It’s rare to find that anywhere these days.”
“The most friendly bank I’ve ever dealt with. I had a very personal issue to deal with. Deanna and her associates were compassionate, patient and most helpful.”
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“Nice staff but they need more training. My inquiry today required 2 trips to solve because rep couldn't answer my question about bank fee on my statement. Needed to consult manager who was not in yet.”