Chase Bank, a well-known financial institution, has received positive reviews from its customers in the Mokena, Illinois area. The personal banker, Kathleen, at the Lincoln Hwy location was praised for her approachability, knowledge, and excellent customer service. She thoroughly explained the High School checking account to a customer's son, guiding him through the account details, app navigation, fraud detection, and ATM security, making the experience a memorable one for the young customer. Another customer had a positive experience at the Mokena branch, located near Binnys and Meijer. The customer had a labor-intensive task of cashing in 26 EE bonds, which was completed efficiently by the teller, Miranda, who was able to finish the entire process within 15 minutes, even though the customer had arrived close to the branch's closing time. Customers have consistently commended the tellers at the Mokena location for their friendliness, helpfulness, and personal connections with the customers. Additionally, the Mokena branch was noted for its ability to answer phone calls, unlike the Frankfort branch. Overall, Chase Bank's Mokena branch has received overwhelmingly positive reviews, with customers highlighting the exceptional customer service, knowledgeable staff, and efficient handling of various banking tasks.
The tellers at this location are amazing. Super friendly, helpful and seem to know their customers personally. 11205 Lincoln Hwy, Mokena, IL 60448
March 2022
They actually answer their phones at this Mokena Branch!!! How nice! Frankfort never answers their phones. Tellers are nice at both locations.
March 2021
Came in to replace my debit card after loosing it.. I’ve had this happen twice before at other locations and both times it took close to an hour to take care of. The gentleman that assisted me at this location had me in and out!Probably spent 20 minutes taking care of everything... great efficient service.
