JCPenney is one of the nation's largest apparel and home furnishing retailers. Since 1902, they have provided customers with unparalleled style, quality, and value. Customers can browse a variety of kids', men's, and women's apparel, as well as footwear, jewelry, accessories, and more with free shipping and curbside pickup available. The company has also introduced a new beauty concept, JCPenney Beauty, offering skincare, makeup, and beauty deals from big-name brands like Covergirl & e.l.f. and Black-owned brands through Thirteen Lune. Customers can visit the JCPenney Department Store in Mokena, IL to discover a wide range of national brands such as Adidas and Levi's along with their private brands Liz Claiborne, Worthington, St John's Bay, Arizona Jeans, Okie Dokie, and more. The reviews for the Mokena, IL location have been overwhelmingly positive. Customers have praised the helpful and knowledgeable staff, particularly a salesperson named Jacob, who provided excellent customer service. The store's selection of clothing, including big and tall sizes, has also been well-received. Additionally, a customer service experience with a staff member named Rose was highlighted as exceptional, with the customer feeling welcomed and cared for. Overall, the Mokena JCPenney store has been described as having a great selection, good sales and coupons, and a clean, well-maintained environment, with the staff going above and beyond to provide a positive shopping experience.
Good selection, but the state of constant "sales" means that all of the products always seem to be marked up. Also, it can be hard to find your size in shop. My jeans are 36x34 and the selection unfortunately wasn't quite large enough.
May 2024
Went in yesterday to buy a mattress and the person who helped us was extremely helpful and knowledgeable. She could teach a class on customer service!
April 2024
Large store and had some good prices (but you have to look).
