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“This is the best jewelry store. Friendly and above excellence in service. Prices are affordable and easy to work with. I will go to no other place for any jewelry needs.”
“After a very disappointing experience at another Kay Jewelers location, we decided to visit a different store, and I am so glad we did.
Shayla was absolutely wonderful from the moment we walked in. She was extremely patient and took the time to truly listen to everything we had just experienced and understand why we were requesting another inspection of our jewelry. Her professionalism and empathy immediately put us at ease.
She walked us through the entire inspection process step by step, making sure we felt comfortable and confident along the way. She even took the extra step of cleaning all of our jewelry again to ensure everything had been properly handled, given the concerns from our previous visit. That level of care and attention made a huge difference.
The store itself was very clean and welcoming, and both Shayla and the other gentleman working there were friendly, attentive, and professional throughout our visit.
I highly recommend Shayla for any of your jewelry needs or future purchases. This is the level of service we had always expected from Kay Jewelers, and we are grateful to have found a location that truly delivers it.”
“I stopped by today, based on the wonderful reviews, and they didn’t disappoint!! I brought my
Mom’s precious watch that I inherited in to determine the reason it wasn’t running. A young man took the watch to the jewelry to see if it might be the battery —he returned with a working watch and handed it to me. I happily got my card out to pay and he said that it was a gift to me —that it was a pleasure to see inside the vintage watch —and to please return again. I was so touched by his generosity, but also that the watch was working that I was a bit weepy driving home. Thank you for the lovely gesture and I will most definitely be back💜”
“I went in to the Orland Park, IL store in a panic because one of the stones in my wedding ring fell out. I was met by Tracy and although she was about to get off for the day, she stopped and took time to help me. The ring was sent to home office repair first but they were unable to match the stone. But Tracy didn’t give up, she sent the ring to the local jeweler. Tracy told me they would have to change the center stone to a marque and I was so nervous that I wouldn’t like the ring. Tracy calmed my nerves and told me to relax and be patient. The process took a while but Tracy stayed in contact with me and finally the ring was back! Once I saw the ring it looked amazing and I was so glad I took Tracy’s advice!! Thank you so much Tracy and Kay Jewelers!!!”
“Hello Tasian here, and the service here was amazing, the worker named Rose was kind and funny, getting my ears pierced was quick and easy and didn’t hurt as bad as I thought it would. Instant five stars would recommend to anyone who’s getting pierced for the first time!”
“I had an amazing experience at Helzberg! I purchased a ring and was assisted by Tina and Glenda, who were incredibly helpful throughout the entire process. They were patient, knowledgeable, and made finding the perfect ring easy and enjoyable. Helzberg has a wide selection of beautiful rings, and Tina and Glenda took the time to answer all my questions and help me explore my options. Their excellent customer service made the experience truly memorable. I highly recommend visiting Helzberg and working with Tina and Glenda if you’re looking for quality jewelry and outstanding service.”
“I’ve been a customer of Mari Lou’s for over 20 years. The personal customer service is outstanding. The prices are always fair and competitive. I’ve had custom orders designed and the meticulous attention to detail is second to none. The selection and variety is so awesome that I truly don’t go anywhere else for jewelry. This is simply the best jeweler in the Southwest Suburbs!”
“My experience at this jeweler was everything you want from a neighbor, kind, informative, up to date on current jewelry trends. Their selection of pieces was amazing. The kindness of the owners was top notch. I will be buying all my jewelry from LaBelle going forward.”
“Easy to work with and gave the best price. Anything I wanted to do she was able to show me what it would look like and gave very helpful insight on what I should and shouldn't do. My ring turned out perfect and I couldn't be more happier with it. Customization was quick and easy.”
“OMG!! Ms Cathy was the nicest and sweetest lady. I brought in my diamond earrings and she did the maintenance and adjust the post. She was so helpful. Thank you Ms Cathy!!! Se ya around Thanksgiving!!”
“We had an amazing experience working with Mass!! He was extremely friendly and helpful through the entire process. We get so many compliments on her ring and we couldn't be happier with how it turned out. We would recommend him to anyone looking for an exceptional piece of jewelry!”
“Madi did such a wonderful job repairing my chain. We talked extensively about what I wanted and it was done quickly. You can't even see where it was broke. It looks so great!”
“Thank God for Lashonda and Erica at the Orland Park store the both went above and beyond to make me a happy and satisfied customer before leaving the store. These two really make sure that customers are happy and very satisfied with their purchases
Not five stars but 100 plus stars
Thank you ladies for your service ?”
“Every one of the sales people were just outstanding and patient. I went to have rings checked, they were so nice I bought a ring. These people are all about customer service, whether they are servicing you or someone else is. Service with many smiles.”
“Outstanding Jeweler. No matter what you're buying they spend the time helping you with making that selection to fit your budget. I got some great items for my wife for under $50.00!
Check it out”
“amazing place, amazing prices, pure gold, 24k gold, many options to choose from and very helpful and respectful people to help you, my go to place for all jewelry, mens, woman, and kids. the best place in town!”
“Bill and his staff we so helpful when I came in looking to resize and redip some older jewelry. Their prices beat everyone around and I could not be happier with their work. Thank you!”
“I went to get an appraisal on something I had purchased elsewhere. The process was very straightforward and easy. Michelle was great and explained the results of the appraisal in a way that was easy to understand for someone who doesn't know much about jewelry. Thank you so much!”
“Wendy is phenomenal to work with - very knowledgeable the work is incredible. This the only place I trust to redesign my jewelry. She also has unique and quality pieces to purchase!”
“Robin, the owner is terrific. My wife and I have dealt with Robin and his staff for over 20 years. This is the only place I would go for any jewelry or watches.
Every visit has been a wonderful experience. I always depart thinking: “I’m glad I went there today!””
“I recently visited Kay Jewelers to purchase a bracelet for my niece’s college graduation, and I had an outstanding experience. Choosing a piece of jewelry to commemorate such an important milestone was not an easy decision, and I was extremely indecisive.
Alex and Stephanie went above and beyond to help me find the perfect bracelet. Even though I remained in the store past closing time, they were incredibly patient, kind, and gracious with their time. At no point did I feel rushed. Instead, they thoughtfully answered my questions, offered guidance, and helped me select a piece that my niece will cherish for years to come.
Their professionalism, warmth, and dedication to customer service made what could have been a stressful decision into a truly enjoyable experience. Thank you, Alex and Stephanie, for helping me find a meaningful gift to celebrate such a special occasion.”
“I shopped at the LaGrange location last week and got a bears sweatshirt for $10!!! Couldn’t find that price anywhere else! The girl Aleah working helped me and was so nice! Definitely coming back to shop for Christmas presents! Such cute and affordable items!”
“I want to the store and Kim the front desk menager was very very nice and caine she halp me to solved the problem she is very good employer the store needs more employees like the store is so like you have her 100% satisfaction 😀 😊 😄 👍”
“This is my go to Brighton store. I travel all over the country and usually only see Brighton's in airports. While the staff is always well trained (and I get a discount at the airport cause I'm a flight attendant), I still prefer this Brighton. The ladies behind the counter are incredibly nice to me year after year. It's a friendly no pressure environment with beautiful accessories and jewelry.”
“Bought alot of jewelry here was told by angry customer. They didn't have what he wanted so he was saying it's fake I can guarantee you all my silver is real . There diamonds are ask to see them there off to the side I've spent at least 3 grand with them happily. Very patient and pleasant”
“Shopped this past Sunday, July 2nd. Been in this shop many times but this past Sunday was disappointed by the lack of customer service from the employee working this morning. Something I find more and more today is the lack of friendliness and manners. Didn’t greet us when we entered the store. Didn’t thank me for my purchase. Maybe I expect too much in today’s world but I do expect a thank you when shopping and purchasing. Let’s teach employees some common sense and manners.”
“Ok....this place is packed with all types of jewelry and other small eclectic items. The space is tight and there's a lot to see. You have to go over it closely to catch everything. If you're into gemstone jewelry, Native American and costume pieces they have a ton. Crystal and glass pieces too. Worth a stop. We antique everywhere we go and I've never seen the amount of jewelry anywhere else.”
“I had a great experience with Zevar jewelers my van cleef bracelets was broken and none of jewelers can fix my bracelet. I found the Zevar jewelers the manager adil so sweet and professional. He makes it happen. I was so happy to see my favorite bracelet back to it shape.”
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“Both Jeff and Jess are freakin awesome, they're so welcoming and knowledgeable and I've come to them for some weird stuff and no matter what we talk about, they are so warm and helpful and insightful! As someone who was a hardcore logistical thinker trying to awaken a spiritual side of me, this place has been a huge help! It has even appeared in my dreams once, in the best way haha.”