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“I have visited this location several times and received good customer service. Although the store is very small it has always been organized. There is not plenty of parking so you might have to park a few spots away. However, there is handicap accessible parking for those who need it. The limited parking is probably the only thing I don't like about this location.”
“Excellent service , The staff has great communication, and the service is always incredibly fast. I'm always in and out in no time. Highly recommend this location!”
8:30AM - 4:30PM
185 S State St, Manhattan
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“I have an Etsy shop so all I have to do is hand the packages to the person. I make sure he/she scans the packages and I ask for a receipt. All my orders have made is safely to their destination. I haven’t had any problems.”
“Alonzo is the best at this location! He is friendly, helpful, and always greets customers with a smile. While others are this location are not always the nicest, he brightens my day when I see him!”
“I purchased online and felt scammed since there was no clear email so I called the 127 Annex and Joe picked up.
Tone was calm, he was patient and polite.
I didn’t have a tracking number but he still checked my mails and upon returning I had the number.
Joe checked several times and found out the carrier has my package to be delivered.
Great job Joe!”
“My family and I had a passport appointment. However, when we arrived there were no passport forms available according to a USPS representative because they are waiting to receive updated passport forms. That created an inconvenience. We went to Office Depot to print the passport form. We were so glad that it was right down the street. When we returned to USPS post office there was a long line so we missed our appointment. However, a USPS representative assisted us and were were able to complete the passport process. We received good customer service despite the issue with the forms.”
“Came in today on September 20, 2025 and they opened at 8:23, not 8am as stated. While we waited in the lobby for the employees to open, you could hear people laughing and cackling in the back. After the long wait, I was told that the fingerprinting clerk was not available. There were no signs no warnings that this person was would not be available for the services I needed. Then I was directed to a far away post office and Park Forest.”
“5 stars for Amy. More! All the stars for Amy who actually, truly helped us during passport appointment. Before Amy saved the day, another employee (who was immediately irritated that we existed) had turned us away, based on inaccurate & not up-to-date info about the process.
But Amy came to the rescue, confirmed what I thought I'd accurately read, and saw to the task with aplomb, cheer, & good humor. She 100% turned a sour, failed experience with my 16yo into one that brought joy & got our passport paperwork successfully on it's way. To Amy!!!”
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“USPS In general over the years need to cut their revenues instead of constantly raising the costs of doing business. First thing to do in any business is to cut the FAT in the budget.”