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“5 stars for Amy. More! All the stars for Amy who actually, truly helped us during passport appointment. Before Amy saved the day, another employee (who was immediately irritated that we existed) had turned us away, based on inaccurate & not up-to-date info about the process.
But Amy came to the rescue, confirmed what I thought I'd accurately read, and saw to the task with aplomb, cheer, & good humor. She 100% turned a sour, failed experience with my 16yo into one that brought joy & got our passport paperwork successfully on it's way. To Amy!!!”
“This is my review for this particular location, and not for usps as a whole, thats another story. As everyone knows going to the post office can sometimes be unnerving. Ive had to drop off packages at several where I gulped in line because I felt like I was bothering them simply dropping something off, seeing how others were being talked to. Like the employees absolutely did not want to be there. If you know, you know.
This location however is different. Ive never felt like I was bothering anyone here. Most of them are actually very friendly, Patrick in particular always has a smile for everyone. Even the few that aren't particularly friendly are absolutely not unfriendly either, just more down to business but still helpful when asked for it.
All in all, they all seem to know their job and even multitask and work well together. As far as post offices go they seem to have their stuff together and I absolutely recommend it over any others in the area.”
“USPS In general over the years need to cut their revenues instead of constantly raising the costs of doing business. First thing to do in any business is to cut the FAT in the budget.”
“This is my new local post office and I avoided it the first few weeks because of the awful reviews. Once I finally went I really had no trouble. Not really any lines and Precious is always very nice as well as everyone else here. Never anIssue anytime of day. I had a package mishap only once when a different worker didn’t tell me the address wasn’t coming up for where I was sending it to-so it was returned to me and I had to pay shipping for it twice. Other than that 5 stars and im in here 2-3 times a week at different times during the day.Update like a year later : I wish I could leave another separate review as they really are always so nice here and it’s too bad the old reviews keep the overall reviews of this post office so low. Had a prepaid return but not a box for it (couldn’t use the free priority boxes) was about to buy one when a worker gave me a free box from the back.”
“This is a Retail Only location, not a full post office. I was told to go to the Park Forest location for more services. Check the additional info here or the website for more info.”
“I actually drove past two other post offices to come here. It's fifteen minutes from my house, while the other two are less than five. I did this because those offices had extremely low ratings, even if you account for a skewed ratio (generally, unhappy customers rate businesses far more often than happy customers).
I was not disappointed. All I found here was friendliness and efficiency. Darlene was an absolute gem. I honestly did not have the energy to deal with someone grumpy today, and while I don't begrudge anyone having a bad day, I just wanted to see a friendly face, especially since I had an unusual mail request.
The Midlothian post office delivered, pun intended. ❤️”
“I have visited this location several times and received good customer service. Although the store is very small it has always been organized. There is not plenty of parking so you might have to park a few spots away. However, there is handicap accessible parking for those who need it. The limited parking is probably the only thing I don't like about this location.”
“I have a practice that when I receive exceptional service, I immediately speak to a person in management to compliment the employee. Today my wife and I had to renew our passports and we needed assistance. Denishia was extremely patient, professional, and knowledgeable about the passport process. We did take the time to speak to her supervisor and manager to let the know how much we appreciated the services we received at the Matteson, Illinois post office. Thanks again Denishia!”
“Excellent service , The staff has great communication, and the service is always incredibly fast. I'm always in and out in no time. Highly recommend this location!”
“JANITA is a woman who works at this post office ( 60415 ). She has a lot of positive energy and is incredibly kind to customers. Coincidentally, I was at this post office for the first time, and I can say that I've never met such a nice employee as her.”
“I was at this post office at 9:30 AM Friday, April 12( clerk 34;) country club hills il.
she was extremely helpful great attitude she went above and beyond to help me with a registered letter to the Department Of Veteran Affairs.
I really appreciated her taking the time to show me what to do and how to do it Great customer service is hard to find these days but I could tell she took a lot of pride and helping the people who came into the Country Club Hills, Illinois post office. Standing Ovation 6 stars.”
“Alonzo is the best at this location! He is friendly, helpful, and always greets customers with a smile. While others are this location are not always the nicest, he brightens my day when I see him!”
“I have been coming here for the last 10 years that I lived in this area and never had an unpleasant experience. I went in today after looking at the hours and then seeing these bad reviews, so I had to leave this now. I was in there alone, I stood aside because I had to fill in some information that the attendant was so nice to show me for sending certified mail. Mind you there were 30 minutes left til close. And then SIX people walk in, and she kicks in to high gear all the while maintaining her pleasantness. When she sees I was done she lets me come back up and finish my transaction. Her name was LEASES (I hope I spelled her name correctly) and she was so pleasant and so speedy (the lady behind me also complimented her), and a perfect employee to have had instructed me WHILE attending to six other people (which of course always happens right before close). Polite to everyone while I filled my paperwork, and remained polite to me with all my questions. Thank you!”
“This has to be the most no nonsense post office in the area. You bring your packages, they take your packages, you then leave! Couldnt ask for better service. In and out always even if its busy! Try that at bridgeview. A stop at bridgeview usually takes 15-30 minutes in line then an attitude on top of that from the woman that her name starts with V. Thank you worth for easy and pleasant transactions!”
“I had a good experience. Postal clerk helped me out with everything I needed to do to ship of my documents for my passport renewal. It was my first time doing this so I was nervous to do something wrong but they helped me pick the right envelope, stapled my photo on the application and made sure the shipping label was on correctly.”
“Came in today on September 20, 2025 and they opened at 8:23, not 8am as stated. While we waited in the lobby for the employees to open, you could hear people laughing and cackling in the back. After the long wait, I was told that the fingerprinting clerk was not available. There were no signs no warnings that this person was would not be available for the services I needed. Then I was directed to a far away post office and Park Forest.”
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“My family and I had a passport appointment. However, when we arrived there were no passport forms available according to a USPS representative because they are waiting to receive updated passport forms. That created an inconvenience. We went to Office Depot to print the passport form. We were so glad that it was right down the street. When we returned to USPS post office there was a long line so we missed our appointment. However, a USPS representative assisted us and were were able to complete the passport process. We received good customer service despite the issue with the forms.”