Empeople Credit Union has been serving its members for several years, earning positive feedback for its convenient services and friendly staff. Members appreciate the mobile-friendly platform, which allows easy banking from afar, especially for those living three hours away. The credit union's app is highly valued for its ease of use. Customers also commend the helpfulness and friendliness of employees, particularly when dealing with specific needs like cashing international checks or resolving account issues. One member highlighted the excellent customer service provided by staff members, including a quick and personable experience with a representative named Ethan. However, some members have experienced challenges with access to help outside of regular hours, especially on weekends, due to the changed help center policies. Despite this, members have noted that when they reach the help center during the week, issues are resolved quickly and efficiently. Overall, Empeople Credit Union is seen as a helpful and friendly financial institution that values its members’ convenience and support, though some wish for extended hours to better accommodate members working nights or weekends.
I’ve been a member since 2002. We now live 3 hrs away, and this bank has mobile friendly services that make it easy to bank from far away. Great customer service, great app, overall a great credit union!
December 2024
A shout out and Kudos to Ethan at the main counter. I had 3 separate items I needed help on. Ethan was fantastic helping me with all my items. Very knowledgeable and personable! It took all of 5 minutes! Thanks again Ethan! Greg Kwiatkowski
December 2023
It’s always useful to have this branch at this location. Thanks for your service provided.
