Empeople Credit Union has been serving its members for several years, earning positive feedback for its convenient services and friendly staff. Members appreciate the mobile-friendly platform, which allows easy banking from afar, especially for those living three hours away. The credit union's app is highly valued for its ease of use. Customers also commend the helpfulness and friendliness of employees, particularly when dealing with specific needs like cashing international checks or resolving account issues. One member highlighted the excellent customer service provided by staff members, including a quick and personable experience with a representative named Ethan. However, some members have experienced challenges with access to help outside of regular hours, especially on weekends, due to the changed help center policies. Despite this, members have noted that when they reach the help center during the week, issues are resolved quickly and efficiently. Overall, Empeople Credit Union is seen as a helpful and friendly financial institution that values its members’ convenience and support, though some wish for extended hours to better accommodate members working nights or weekends.
Staff is super nice and helpful. However, bank policy on a few things isnt very good to members. As a member, it shouldn't cost 4 bucks to get a money order from my own bank lol. It should be complimentary as a member.
January 2026
I’ve always had a great experience at this location, but today Loan Officer Kaylee H went above and beyond helping me get ahold of some documents I needed. She was so kind and helpful, I really appreciate it!
November 2025
2nd weekend in a row and completely different location and their ATMs aren't allowing deposits for whatever reason. Their services have always been inconsistent.
