Internet Service Providers in Moline, IL

“I came in the store today needing a new phone for my mom and Isaiah assisted us. He was so helpful and very patient and informative! We are so thankful for all his help.”

“Overall my experience was a positive one. Charles was very attentive, knowledgeable, and most importantly patient as well as understanding! There was one negative incident during my service however. I was being helped by Charles (who was also effectively going back and forth between helping myself and helping another customer. He had gone to the back for a reason that I can’t recall. Anyway, Susan (who had finished up with another customer) asked aloud if anyone needed any help. I happened to have a quick question pertaining to one of the steps in backing up my phone so I went up to her for some quick assistance. After I posed my (what I would deem to be a routine question given the field of work) she let me know that she needed to use the restroom and started to walk to the back of the store. (This, in my opinion, is unprofessional in and of itself.) Charles then happened to be walking back out on to the floor to which she then loudly asked questioned him as to if he was helping both of us customers at the same time. The tone of her voice indicating disapproval, judgment, and frustration. He acknowledged her and let her know that he was. I spoke up letting her know that both myself and the other customer (whom I’d been sharing conversation with) were happy with the service that Charles was providing us and that me having gone to her had nothing to do with his service. As I was saying this she was walking away from me toward the back of the store. I repeated myself twice. The last time specifically saying “I’d like you to acknowledge what I’m saying. This isn’t on him.” Because she had previously not done so. She continued to walk toward the back and finally moved her head back a little providing a non-verbal “yes.” I have to say that it made me feel like she completely dismissed me. As if that wasn’t bad enough, after she had gone to the back she didn’t come out from the back for about 10 - 15 minutes when she’d originally told me that she’d be right back. I wouldn’t accept service from her if she were the only employee working at the time. It’s that simple.”

“We went in to upgrade a phone and it was honestly a pleasant experience thanks to Alex. He was super helpful, nice and provided excellent service! Will definitely be back to this store!”

“After 25 yr we switched our phone provider. Thank you Gabe for making the transition smooth, understandable, and reassuring. Gabe’s professionalism and easy going personality made this difficult decision doable. We appreciate you Gabe!”

“Manager was knowledgeable and helpful when dealing with incorrect information being provided by their customer service call center. Very frustrating circumstance that the manager was able to assist with. Wish I would have went to the store first.”

“Feeling frustrated with my cell phone. I decided to go for a walk in appointment in Moline. I got the best service and so much information from Amanda. She was easy to understand, friendly and patient. I really appreciated the treatment I received in the store. Thanks, Amanda!”

“Mediacom (Quad Cities) tech Bob did an excellent job installing our new boxes. He was very knowledgeable and polite. I hope they send him out for any future service we may need.”