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“Overall my experience was a positive one. Charles was very attentive, knowledgeable, and most importantly patient as well as understanding! There was one negative incident during my service however. I was being helped by Charles (who was also effectively going back and forth between helping myself and helping another customer. He had gone to the back for a reason that I can’t recall. Anyway, Susan (who had finished up with another customer) asked aloud if anyone needed any help. I happened to have a quick question pertaining to one of the steps in backing up my phone so I went up to her for some quick assistance. After I posed my (what I would deem to be a routine question given the field of work) she let me know that she needed to use the restroom and started to walk to the back of the store. (This, in my opinion, is unprofessional in and of itself.) Charles then happened to be walking back out on to the floor to which she then loudly asked questioned him as to if he was helping both of us customers at the same time. The tone of her voice indicating disapproval, judgment, and frustration. He acknowledged her and let her know that he was. I spoke up letting her know that both myself and the other customer (whom I’d been sharing conversation with) were happy with the service that Charles was providing us and that me having gone to her had nothing to do with his service. As I was saying this she was walking away from me toward the back of the store. I repeated myself twice. The last time specifically saying “I’d like you to acknowledge what I’m saying. This isn’t on him.” Because she had previously not done so. She continued to walk toward the back and finally moved her head back a little providing a non-verbal “yes.” I have to say that it made me feel like she completely dismissed me. As if that wasn’t bad enough, after she had gone to the back she didn’t come out from the back for about 10 - 15 minutes when she’d originally told me that she’d be right back. I wouldn’t accept service from her if she were the only employee working at the time. It’s that simple.”
“Most the times I go there Tiffany ends up helping us. I bought my 1st iPhone and it wouldn't let me create an account. Shes so far went above and beyond trying everything ro set one up. She called apple and sat on the phone with them forever and even though we haven't got it set up( due to apple) shes been so helpful!”
“I had a really weird situation when I was starting up my 3lines and Melvin and the guys here were able to help. They were very understanding and nice about the whole situation. They took care of me.”
“Verizon on line sucks. ALWAYS FAILS. The incredible employees solve my problem in under 5 minutes. On line assistance is about selling you something, not helping
Congratulations Verizon staff!???????”
“Stopped in the other day I was having issues with my phone connecting to my phone and a employee named Gage got it all up and running smooth in just a matter of minutes. Excellent service.”
“Mediacom (Quad Cities) tech Bob did an excellent job installing our new boxes. He was very knowledgeable and polite. I hope they send him out for any future service we may need.”
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“We upgraded our IPhone 13 to a 16, and Isaiah made it a great experience, He recommended needed accessories, advised us on the phones’s upgrades, and was knowledgeable and friendly.”