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“Luke did a great job explaining all the options and helped me choose an excellent mattress. The whole buying process was smooth and professional. Highly recommend!”
“Ron was so very helpful & we left very happy with our purchase today! Excited to replace our old mattress with the new Beautyrest Ron helped us pick out today. Looking forward to the adjustable base & new pillows also. Thanks again, Ron!”
“My experience at Mattress Firm was Exceptional! My Sleep Expert, Charlie was friendly, knowledgeable and appreciative of my business. I would strongly recommend buying a mattress here!”
“Went in looking to try some of the mattresses I've seen online. Patrick and Parker(i think) both helped on my multiple visits and eventually I settled on a bear mattress and an adjustable base. Patrick allowed me to have it delivered there as I was moving and even helped load it up when I picked it up. 10 days in and having great sleep. Thanks!”
“Thanks John for all your help this weekend! I really do appreciate you taking the time to really listen to what exactly I was looking for in a mattress, without trying to up-sell me on other bigger options - though I do understand why you do need to do that sometimes! But I came in already with a mattress in mind and you showed it right to me and had me try it out - with other options very similar in type and budget. Your personality was very professional and friendly - thanks for the jokes and laughs along the way! I will continue to be a repeat customer in future :) Thank you, again!”
“Highly recommend mattress by appointment Plainfield. Michele was extremely knowledgeable and informative she had several comfortable mattresses to choose from. Michele made the process comfortable without pressuring, and guiding me into my mattress, it’s only been a few days but I am happy with my choice thanks again Michele.”
10AM - 8PM
740 Illinois Rte 59 #100, Aurora
Mattress Stores
“Shaza Tanveer was professional and very helpful. She listened, and provided suggestions and advice based on our needs as customers. We ended up happy with our purchase. Thank you!”
“Five-Star Review for Jessica's Outstanding Customer Service
I had the absolute pleasure of working with Jessica, and I can't speak highly enough of the experience. From the moment our interaction began, Jessica displayed a level of professionalism, warmth, and dedication that truly set her apart.
She was not only incredibly knowledgeable and efficient, but she also made me feel genuinely valued as a customer. Jessica listened carefully, addressed every concern with patience, and went above and beyond to ensure everything was resolved quickly and thoroughly. It’s rare to come across someone who combines such exceptional customer service skills with genuine care and empathy.
Thanks to Jessica, what could have been a frustrating experience turned into a smooth, even enjoyable process. She is a true asset to the team, and I hope her hard work and amazing attitude are recognized and appreciated.”
“I had a great experience at Mattress Firm thanks to Thomas. He was incredibly helpful, knowledgeable, and patient throughout the entire process. Thomas took the time to understand what I was looking for and made sure I felt comfortable and confident in my decision without any pressure. The store was welcoming, and the overall experience was smooth and stress-free. I truly appreciate the excellent customer service and would highly recommend Thomas and Mattress Firm to anyone looking for a new mattress.”
“Honestly, this place lives up to its name — Discount Mattress.
The owner Mr. Hill might come across as a bit cool at first, but you quickly realize he’s very genuine. No sales pressure, no fancy talk — just straightforward, honest pricing and solid recommendations that actually fit your needs.
What I really appreciated was how real everything felt. They focus on giving you good value instead of trying to upsell you. It made the whole experience simple and stress-free.
Also, the assistant was incredibly kind and pleasant, which made the whole visit even more enjoyable.
If you’re looking for a fair deal and an honest buying experience, this is definitely a place you can trust. Highly recommend!??”
10AM - 7PM
1120 Illinois Rte 59, Naperville
Mattress Stores
“This is the 3rd time we have ordered from Penny Mustard and every time has been exemplary. Jeff was very helpful and patient while we debated on which piece and in what fabric we wanted. We received our furniture quickly and exactly when expected. The gentleman delivering the furniture were very efficient and respectful of our home.”
“We bought our couch from Hometown Furniture a year ago. The owners were so helpful, explaining options and prices. They were so patient while we made decisions and made sure we had the right measurements for each, not pushy at all like your bigger furniture chains. More recently, a cushion had a tear, and Hometown facilitated the outreach to the manufacturer for the replacement covering. I am so thankful for the hometown store they are. Definitely recommend if you are looking for new furniture!”
10AM - 9PM
545 Illinois Rte 59, Aurora
Mattress Stores
“Eden was amazing! She did a great job of giving us pricing and breaking it all down for us in great detail! I will definitely be going back to see her in a few weeks for our second room. Thank you Eden for making this a great experience for us.”
“Ryan was very helpful with our buying a washer and dryer. Explained the differences and which would be best for our sheets and comforter 2 day delivery awesome Thank you”
“We had a great experience buying from HassleLess! My wife and I picked out the mattresses we liked online, then I popped into the showroom to compare and choose between them. We finalized the order online and had our new mattress 24 hrs later. It couldn't have been easier - and we saved a bunch!”
10AM - 7PM
1598 N Farnsworth Ave, Aurora
Mattress Stores
“Communication was smooth and they were very friendly. They came 3 hours away and set up the bed within 30 minutes. Very affordable as well! I would highly recommend them for anyone who is looking for furniture.”
“I love my furniture! I received my sectional today and im obsessed! The customer service is top notch. I rate this company a 10. Please shop with them, you want be disappointed!”
“I moved from Chicago to NY recently and my movers incorrectly assembled my bed causing it to break immediately when I sat down on it. I called Baxton to ask about a bed I had purchased from them over 3 years ago so I could purchase the correct parts to repair my bed. I spoke to Ali who was incredibly kind and helpful, going as far as to contact Baxton’s other store to see if they could pull my purchase information. Through her help, I was able to identify my exact bed model and will be having it repaired soon. There was no incentive for her to go out of her way to help me, considering I wasn’t a prospective customer but she had me send her pictures of the bed and worked with me to identify the bed. It’s rare these days to experience good customer service (I’ve been receiving awful customer service my moving company) and I’d encourage everyone to use Baxton. Plus, the bed I have is fantastic over 3 years later. Thank you to Baxton, particularly Ali for her outstanding service and help.”
“We had a great experience shopping for a new couch at this Aurora/Naperville IL location. Karla was our salesperson and very responsive once we decided to purchase a few days later and worked with her and John over the phone. Thank you and we love the furniture.”
“5 Stars
As someone affectionately known in my own industry as the Sovereign of Sleep, I hold impossibly high standards when it comes to comfort. (Yes—I’d feel the pea.) My expectations are nothing short of magical. And on a rainy evening at the Aurora Fox Valley Sleep Number store, Sheryl delivered just that.
Though we didn’t purchase a bed that day, Sheryl listened intently, asked the right questions, and effortlessly matched my spouse and me with the perfect pillows—despite our sometimes competing sleep needs. Her knowledge, empathy, and sincere warmth flowed with grace and confidence, creating a connection that felt both personal and professional.
As a comfort and design expert myself, I can say this: Sleep Number continues to exceed expectations not just in service, but in quality. Their commitment to personalized solutions and consistently exceptional customer care makes them the only brand I confidently recommend—every time.
We left feeling supported, seen, and sincerely grateful. Sheryl is a gem in every sense, and a shining example of what the Sleep Number experience should always be.
—Virginia M.
The Sovereign of Sleep”
“At first the sales person seemed un willing to or slow to match a similar price from another ashely. However as we browsed, a manager approach anand said they could. They both also gave us space, to think about the mattress we added to the deal. Whether to stay with the original deal or new deal. This space and no pressure, and not following us around made it more relaxed. We went with our bedroom set and new mattress. We are content with what we got.”
“This was my first time at Ashely’s Furniture & Jackie was amazing! She was super friendly & explained everything step by step. Best experience I would recommend definitely asking for Jackie!”
“Have purchased furniture from Nicks several times. Nick and his team go above and beyond to find what you're look for, have great prices, excellent delivery and convenient assembly service.”
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“My wife and I needed a new mattress and when we walked into the store we really didn't know what we were looking for. Luckily Gus was there to walk us around the options. He explained the differences in mattresses and didn't try to push us into one brand or another. I feel like he made it a point to ask us what we needed, not what he needed to sell. In the end, we walked out very happy and our delivery set. Thanks Gus.”