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January 2024 by Desiree Meyer
The staff are friendly and incredibly helpful.!
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January 2024 by Michael Leckinger
Horrible horrible horrible horrible horrible horrible horrible customer service. I had a truck rented two months ago go to pick it up and told I’ve gotten now drive 45 minutes away to go get it. U-Haul you will be the last time I ever use you. Do not go to Montgomery U-Haul. Absolute horrible horrible horrible customer service
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January 2024 by Robert Bolster
The Montgomery location has a brand-new employee (I didn't get his name, but he's only been there 3 or 4 days). Great guy. He cares about what he's doing and is very personable and hard working.
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January 2024 by Mia McNeil
The customer service was really nice she help me with some questions I had and was just pleasent
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January 2024 by Gus
U-Haul Moving and storage beats the rest. They were very accommodating to my changing schedule to drop and pickup the pod. I moved my things from the pod to a storage unit with the help of the movers they recommended. I was most pleased with how easy it was to move my things out. They provide an area to donate any items that you no longer want. Other storage companies make it difficult to move out by not providing any way to get rid of items you no longer need. You can relax and know whatever happens in the future, you won’t be stuck with no way out of renting. Moving out was easy as can be. 24hr access to your unit is available. They really do cater to your needs! Thanks for thinking about your customers and the community.
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January 2024 by Lisa Schultz
Excellent customer service inside! I wish every store had this kind of service.
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November 2023 by Phoenix Momma
Absolutely trash! We have a projector TV worth $3000 and ours is damaged. It worked FINE BEFORE these hacks. Other things we got back were damaged as well, fine China, and pictures being some. Trying to get ahold of them? HAH You have a higher chance of Jesus coming back then getting any of these jokers to pick up much less respond. Don't even bother PODS is sooo much better and they don't have cheap ratchet wooden boxes that are light enough they move them like bumper cars.
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September 2023 by Kala J.
Rosy was awesome and very helpful!! She went above and beyond to help me. All the way down to carrying boxes to my car to help them fit. I appreciate good customer service!
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September 2023 by Michele
Rented atruck several times and always a good experience. The storage units could be ALLOT cleaner so maybe ask to see it before you rent it.
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September 2023 by Phyllis Phillips-Clower
You guys are the greatest! Everything you do has the highest respect and regard for the customer and the community. I have used your equipment many times and it is always in top condition, clean, and reliable! I highly recommend you for commercial and/or residential use! Thank you for always being so supportive and courteous!
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September 2023 by Christine Miklosik
Rented a cargo van for 6 hours. Clean. Good on gas mileage. Air conditioner worked really really good during this high heat. Made a reservation to hold, picked up on a Friday morning with easy check in and check out
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September 2023 by Williams Fan
It’s always a smooth, issue free rental at the Montgomery, Illinois U-Haul. I have probably rented a vehicle 10 times now from this location, and it’s been great every time.
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September 2023 by Jeff B.
We planned aggressively to arrive at the time of opening (7am) but the building had no employees although the lights were all on.
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July 2023 by Josh Liston
Awesome location, always have the unit I need to rent for my motorcycle, always quick and easy
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July 2023 by O VSOG.
Customer service rep was nice and have clear instructions. Return of the truck was clear and easy to navigate. Location was perfect.
