-
January 2024 by Heather Elliott
easily the nicest staff! made my daughters driving test so easy and eased her nerves
-
December 2023 by Renae Fancher
The 3 ladies that work there are great I don't think I've ever been to a DMV where the employees are nice Monticello is great loves the ladies there they are funny and interact with you I'll never go to another DMV but this one YOU LADIES ROCK!!!!!!!
-
August 2023 by Isabella Kaitson
I can not describe to you how nice all of the women were. I described my fears of the drivers test and they were so kind and compassionate. I have had previous bad experiences in Waukegan Illinois that made me never want to take my drivers test again due to the rudeness and terrible attitude of the instructor. Then I came here and they were so kind and warm and understanding. I cannot rave enough how kind my instructor was. Go here to get your drivers test!!!
-
November 2022 by b f
Women in charge as well as younger woman are professional and a pleasure to deal with. The older lady is an absolute joke and embarrassment, not to mention thinks she is a little more important than she really is. If I didn't have my teenage son or another customer present I would have had a stern 1 sided conversation with this individual. Other reviews state how employees seem to appear disgruntled, im going to defend them. I would be a miserable SOB as well if I were in there position. But then again if I was in there position, she would be dealt with accordingly.
-
November 2022 by Sue Proctor
Very rude!!!I've worked with the public all of my career and was taught to be polite and have manners. This place really lacks that. They tell us to come back at 2 just to wait an hour because there has to be 3 workers there for them to do driving tests.
-
November 2022 by Robert Bart
We waited over an hour to get a license sticker and had to leave without it. The secretary of state's office has been so poorly managed for so long that they think that's normal. One person was working and two others doing nothing while their customers waited hours.
-
November 2022 by Jane Adams
Would give a 0 if possible, evident these people are disgruntled employees that needs some customer service training. I can understand everyone has a bad day, but I have visited this facility on more then one occasion and have experienced nothing but rudeness, and negative attitude. Observing their interaction with other customers it's the same with everyone. If you hate your job that much and dislike working with the public, time to get a different job!
-
November 2022 by Xin Guo
No appointment needed. Really good service.
-
November 2022 by Lindsey Wieneke
This place makes even the most simple tasks ridiculously difficult. It’s as if someone lays awake at night dreaming up hoops for customers to jump thru. Everyone was ushered outside so that they could “sanitize” all of the chairs. Everyone was given a number and then no one was called on for 30 minutes. This used to be the best DMV to go to. That is no longer the case. Safe yourself three time and trouble and head to Champaign.
-
November 2022 by Katrina Taylor
The staff is working so hard and very friendly! It took extra time due to Covid restrictions, but they are very helpful. Come with patience and gratitude and it goes smoother!
-
November 2022 by Linda A
The ladies that work there have tons of patience...I dont understand why people can't figure out what they need to bring with them and when they don't have it don't argue with the ladies...go home and get it!!!
-
November 2022 by Kelly Diel
Everyone is always friendly even when there is every reason to not be with all the traffic they see everyday some are not the most polite.
-
November 2021 by Sharon Schilawski
We couldnt have had a more seamless, perfect experience. Lori helped my son get his first driver's license and she was pleasant and efficient! We were there maybe a total of 20 minutes! We are from Decatur and this was WELL WORTH a short drive.
-
November 2021 by Sue Armstrong
Lacks communication. We took a number as instructed. Waited outside almost 2 and a half hours before another CUSTOMER came outside and said they weren't taking anymore driving test. They were only on # 30 something and we were #44. We would have waited at least another hour before our number was called to find that they were not taking anymore driving tests. I understand they are a small facility and short staffed. They really need to work on communication.
-
November 2021 by Debra Taylor
Employees are nice but so understaffed at 2:00 couldn’t get my grandson his license. They informed us they had 4-5 people waiting since the AM for driving tests also. Come on S O S you’ve got to get better then this.
