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October 2022 by Mark Rone
This bank robbed me of over $2500 Do not bank here
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September 2022 by Google user
Heather Beebe is a loan officer at this location and she is ABSOLUTELY fabulous! I recently had the pleasure of having her as my loan officer during a recent refinance experience and will recommend her to anyone I can. As someone who has been in the real estate industry for over 30 years , I have never met a loan officer who is so passionate about her profession. She goes above and beyond and makes her clients priority #1!
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August 2022 by Gail Brown
HORRIBLE!!! AUTOMATED DOESNT WORK! EMPLOYEES HAVE NO INFORMATION! STARTING NOT TO TRUST THEM!! NO ONE CAN GET AMY INFO ON WHATS GOING ON WITH THEIR ACCOUNTS! HORRIBLE!!
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June 2022 by M L.
Utterly horrible service. The worst bank I've ever used. I've only been with them for a few weeks and I've had nothing but problem after problem - no fault of mine. The longest hold times of any bank, at an average of about 50 minutes on hold before I could even talk to anyone. Save yourself and bank somewhere else, I'm closing my account ASAP.
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June 2022 by Diane Bell
Heather Beebe is a loan officer at this location and she is ABSOLUTELY fabulous! I recently had the pleasure of having her as my loan officer during a recent refinance experience and will recommend her to anyone I can. As someone who has been in the real estate industry for over 30 years , I have never met a loan officer who is so passionate about her profession. She goes above and beyond and makes her clients priority #1!
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June 2022 by Luthien S
Nice workers in person, but absolutely zero phone support. I had an account issue using the website so I tried calling several times, waited on hold for over 10 minutes each time, tried multiple branches, but I got nothing other than the annoying repetitive hold music and useless advertisements. No one ever answers the phone or their phone system is broken.
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December 2021 by Jason Stump
If you value your money do not do business with this bank. Run.
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August 2021 by John Frederick
Great service friendly people
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April 2021 by Dani Jo
Second time this week that I sat in the drive thru for more than 20 mins.
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February 2021 by Olson Auction & Real Estate
Excellent care & professionalism from the entire staff.
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January 2021 by _ Elias
Residential loan department leaves something to be desired. She became rude and unprofessional during our process. We refinanced one home and purchased a condo in another state within a few months time and she didn’t show up to either closing. I never met her one time. I would not recommend the loan department.
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November 2019 by Tim N.
We are beneficiaries to trust administered by First Midwest Bank Joliet. They are a complete joke. Not a lick of business sense between the trustee or Vice President. They rely on attorneys for simple analysis and then bill the beneficiaries. So much for a fiduciary relationship.
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January 2019 by Bohge 2013
Excellent customer service, extremely friendly people . I am very impressed and satisfied. Thank you for being an example
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January 2018 by travis misener
Doesn't compare to Standard Bank in the slightest. Will be switching to Chase.
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September 2017 by Jerry Allen
I frequent the First Midwest Bank in Shorewood, Wilmington, and Morris and I have to say the standard of customer service in Shorewood and Wilmington have to be pretty high, they are nothing but friendly. However, the one in Morris on Main street has zero sense of customer service. Everyday that I drop off my deposit, they do not greet you, and they do not even say have a good day or anything. Most if the time there are no words exchanged. Today set me over the edge. I asked
