-
July 2024 by Sue Kramer
negative stars, especially for the arrogant assistant store manager, MARK GORESHNIK. He should not be interfacing with customers.Oh, and Ali was a close 2nd. I see that he also has a following from the 1 star reviews below
P.S. I see that Mark received another 1 star review a month ago. Maybe time to reconsider the staffing at xfinity as Mark chases away customers
-
July 2024 by Diana Galvan
At this place you can find good and bad costumer service. It depends on the person who takes care of your business. My first time here was great, the second time was horrible. Really mean people, and rude. I have couple of questions ans in some point when I asked again the same question because I didn't understand their point ,the person who was working with me said " I don't want to answer you because we are going in circles ". I explained to him that I didn’t understand what he explained me he said " that is not my fault, I don't want to repeat this anymore." It is frustrating, what kind of costumer service is this.
-
July 2024 by BIJOY PENIEL BABU
Worst Xfinity Store Ever...Nobody want to help.
NEVER GO THERE...
-
July 2024 by Mohammad Muneeb
1 hour wait just to return a modem.
-
July 2024 by Armani Rain Ortiz
If you ever need help talk to Monica. She is the best. She helped me and my grandparents with upgrading our service.
-
July 2024 by Adrian Vega
Poor and extremely poor service. What a bad time in this place. Friends, on this site there is a Hispanic lady who does not care about serving people well, she does not give timely information and tells people to wait in the room, showing the mockery towards them on her face, in truth, I do not recommend this site at all. ...I don't know what this operator is doing, hiring people who make fun of clients' time and also love to discriminate.
Poor and extremely poor service. What a bad time in this place. Friends, on this site there is a Hispanic lady who does not care about serving people well, she does not give timely information and tells people to wait in the room, showing the mockery towards them on her face. In truth, I do not recommend this site at all. ...I don't know what this operator does, I hire people who make fun of clients' time and also love to discriminate
-
July 2024 by Mike Budjav
Long wait line every time. Waisted one hour in line.
-
June 2024 by Марат Тохтаулов
They came to change the address, but they changed it to the wrong one. They came again to change it, they don’t want to help, the manager doesn’t go to the meeting, doesn’t want to help, said that it’s impossible and left without listening to us, worst service and understanding
-
June 2024 by Alexander Pejcinovic
Horrible service. Do not get xfinity! go with any other brand. They continue to always go out and have HUGE lag spikes.
Very unreliable service. I will not deal with them anymore. Heed these words. Comcast/xfinity is trash.
-
June 2024 by Karim Bouzammour
I walked in to this store to return an item . After waiting over 20 mn , I noticed 4 employees including the manager just sitting and kicking w each other while customers sitting waiting to be served
It s not professional when u put your close friends to do nothing while other employees running
Shame on the manager that does not care about customer service
Will never come back to this location
-
June 2024 by Steven Goldenberg
Came into the store to get a replacement cable box and was given one that didn't work. Went back the next day and got another one and that one didn't work either. A technician had to come out a few days later to discover that they were supplying me with the wrong cable box for my plan! So aggravating as well as the hours on the phone getting nowhere.
-
June 2024 by Chris Tolksdorf
After dealing with concast for more than a month to get my service working, I came into the store to drop off a cable box. As I walked in I was told I would have to wait a half hour to hand the box to someone. This is simply unacceptable. The reason this is not right is there was several employees standing there doing absolutely nothing. They expect you to wait while they stand around socializing. I asked to speak with the manager and was told they are all in a meeting. When a manager finally came out I asked him to help me. He refused and told me to wait. I asked for the district managers name and was told they do not give that information out. I explained to him I have had decades of store management experience and this is not the proper way to treat customers. He came back with " the customers is not right according to his business degree". Matt Goreshnik is his name. If this is how Comcast treats it's customers it will only lose more. I am very disappointed in this customer service experience. We as consumers deserve more for our hard earned money. This is simply disrespectful and undeserved. My 2 cents. Hope others have better luck. This joke of an employee needs to be fired.
-
June 2024 by Jibin Eapen (JIBZ)
Very prompt and pleasant experience with the sales consultant Violet (twice).
5/5 stars! I had an issue with my new phone order and a coupon that was beyond the scope of her work duties, but she went above and beyond to help me fix it anyway! Her patience, kindness, and determination was not going to go unnoticed. She displayed exceptional customer service and is an asset to her company. Thank you!
-
June 2024 by Chris Jacobsen
Corey was great. came to pick up a router and I was in and out, no hassle. Was very informative on their promotions. Truly appreciated his help.
-
June 2024 by mr Chicano
Worst place to get service.
