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August 2025 by Rach Van
Items are being out for delivery and taken back to the facility and out for delivery again for dats upon days. This has been a continued problem with FedEx with orders for a month now! Drivers are stealing the packages or losing them which over 20 items now they are not getting lost. Their job is to deliver packages they need to do their job. Packages are out for delivery and being taken back to the facility with no attempt to deliver every single day! There is absolutely no reason they are not delivering the items and the problem needs to be resolved! Below is the most recent exampleš”
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July 2025 by Jorge Perez
My package has been Out For Delivery for more than a week now, multiple attempted delivery lies, I was home every time.
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May 2025 by Brooke
Customer service is fantastic All my questions were answered in a prompt time
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April 2025 by Bill Wilson
I had a great experience with my FedEx driver and the folks at the FedEx Morton Illinois facility. I had a trip to Alaska scheduled and had a critical delivery I needed before I left on the trip. I was expecting to get my delivery the day before I left but it was delayed until the day I was leaving and I would not have been able to get it for my trip. I talked with my normal delivery driver, Monique Sheff and explained to her how important my delivery was to the success of my trip. Monique started making calls in my driveway to find out where my item was and when it would make it to the FedEx facility in Morton Illinois. She stayed in touch with me during the day and provided me with the information I needed to be able to pick up my item the morning of the day I left. She had me call the office to hold my item at the Morton Illinois facility so I could pick it up early the next morning I was scheduled to fly out to Alaska for my trip. When I arrived at the facility I walked into the office and was immediately met by Angel Reveraz and was asked how he could help me. I explained my situation to him and he told me he was aware of my situation and would check on the unloading status the truck my item was in. Angel went out on the loading dock and while I was waiting for his return in the waiting room another employee walked through and asked if he could help me. I told him I was already being helped. Angel returned and said the truck my item was on was not unloaded yet. Angel then went back out to the dock and found my item and promptly brought it out to me.
I am a business owner and understand what good customer service looks like. This was GREAT customer service and I seriously appreciate the efforts that Monique Sheff provided to me!! I also want to thank Angel Reveraz for his efforts to get my package off the truck for me so I could make my flight!
I usually receive good service from FedEx but this went above and beyond my expectations. Thanks FedEx for the efforts of you and your team!
Bill Wilson
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April 2025 by Stephenie Wiekert
The worst fed ex! One you canāt talk to anyone except a robot! And two everytime I have a delivery for a Saturday they ācanāt find where I liveā and then I still donāt get my package for DAYS after that. I WANT TO TALK TO A MANAGER
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February 2025 by Breanna Freeman
I had trouble tracking down a package that I needed to sign for, but I was unable to be home during the delivery window. Bob McEndollar from Famco group was a lifesaver! He was able to connect me with Will at their ground location, and I was able to pick up my package as soon as I got off the phone with Bob. I am very pleased with the kindness and customer service both Bob and Will provided!
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January 2025 by michael yuvan
Good luck if your package requires a signature. They are notorious for driving right by. Knowing this i sat and waited for my package, opened the door when I seen the truck, waved at the driver just for him to snap a picture of the house and keep driving without delivering the package. Soon after I get an email saying recipient wasn't available.
Fedex has Terrible service and obviously lacks leadership and integrity in their management.
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December 2024 by Mackinley Church
I honestly wish i could give 0 stars. My package was supposed to be delivered on a Tuesday was delayed, got put on a truck Wednesday got shuffled around on a truck all day to not be delivered. Called customer service they said they would reach out to this local facility to prioritize my package for 8 am on Thursday. It is now noon and still no package. Just saw fedex speed by my house. Did not stop and try to deliver my package. Customer service and their only answer is they have a high package volume and cannot escalate my call to any type on management. This is absolutely the worst delivery service and customer service.
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December 2024 by Nic S
I will not be using FedEx in this area again. I am waiting on a very time-sensitive package. I just watched a driver make a rolling stop in my apartment complexās parking lot and mark the package as unable to be delivered. Now, because of restrictions on this package by the sender, I canāt pickup from the FedEx location or change the address on the package. I never had any issues with FedEx before moving here.
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December 2024 by David Elliott
Iāve been waiting on a package for three days now, was āout for deliveryā Weds, Thurs and Fri, still hasnāt been delivered yet. What a joke
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October 2024 by Allison Salinas
The service is PERFECT, QUICK AND EFFICIENT
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October 2024 by Dmarques Henry
Iāve been waiting 3 days for shoes and each day they say they would be coming they havenāt. Iām still waiting. Waste of time and money chose this site down
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August 2024 by Dwayne Williams
I have been waiting 1 1/2 weeks for a package that they say they can't deliver because they can't find my home which they have delivered to numerous times in the past. Fedex is the worst package delivery company I will never use them again !
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August 2024 by Jim Brummitt
Unbelievable- 3rd time in two months that drivers have failed to leave packages in the designated spot ( our porch) . We do not check āon the side of the garageā for packages. Last shipment contained perishable items which were ruined - no help from FedEx on that one but they guaranteed it would not happen again- guess what - yep it happened again
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August 2024 by alivia meinders
Awful experience with them as I can not get my package that they failed to deliver and have not been able to get ahold of anyone at the facility for pick up.
