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October 2024 by Monika Ruzic
Admir helped us with a new phone, transferring data and separating Apple accounts. Very professional, helpful and competent. Would go there again.
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October 2024 by ASCCoins
Drake lied to and cheated my 80 year old mother. She wanted a new device. Told her she needed another line to get it, Billed her for premium line whereas her others were basic. Gave her free accessories then billed her 12 payments for them.
All that was needed was to pay 2 payments totaling $35 for her old device and she would have been eligible for new device as Mobility Loyalty Team supervisor stated and acknowledged the unscrupulous behavior of said representative. All on recorded lines. FCC fraud filing, Att corporate no help. Attorney called and I'm just getting started!!
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October 2024 by Kyle Abel
Drizzy Drake ain't no fake, that boy legit as chocolate cake.
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October 2024 by Christine kuehne
I have had a very frustrating experience at your Mt. Prospect, Illinois location. I went to the store to purchase a new replacement phone. Admir Burdalic informed me that our plan was out of date, and not even offered anymore. He said by adding a phone line we would reduce our bill from $364.98 to $244.93. I kept saying I have no use for another line, Admir insisted this was a substantial saving regardless of if I used the phone line or not. Admir said the extremely basic 5G phone itself was free except for $2 a month. Plus, the two bill cycle charges of $35 the cost of adding the line. Admir informed me that in the future I would be able to transfer the extra line to an existing phone and phone number from a different carrier. Admir said that I would receive an email to obtain proof of employment at Jersey Mike’s to get the additional discounts. I told Admir that my daughter had been informed by AT&T that she would receive a discount for working at State Farm if she sent proof of employment via email, I informed Admir that the State Farm discount was never added. Admir did not have an answer to why the State Farm discount had not been reflected correctly on our bill.
When I arrived home, I sent the proof of my employment via email numerous times, every attempt to input my pay stub was rejected by the AT&T Discount app. After three more bills, the discount from Jersey Mike’s or State Farm was still not reflected correctly on the bill. My husband and I went into the Mt. Prospect AT&T store to try to resolve this bill issue around July 20th. Justin Casey, the area manager said he would personally fix this issue for us. We showed Mr. Casey the piece of paper that Admir Burdalic wrote, stating that the new bill would be $244.98 and no longer $364.93. We had the 5G phone that was still in the box and unused with us, we told Mr. Casey if we were not receiving the promised discounts, we would simply like to remove the fifth line. Mr. Casey assured us that he would personally fix the problem, and that the bill would certainly be corrected in the next billing cycle. As of September, our bill was $314.53, not the promised $244.93.
On September 10th at 5:41pm I called 611, and during the 1hour and 39 minutes call, I spoke to three different customer service representatives. Each time the customer service representative transferred me, I needed to explain the entire story of what transpired. The final customer service representative informed me that the fifth phone was not free. From what she could see on her end was that the store employees stacked discounts and promo codes to make the bill less than $364.98 The customer service representative informed me that AT&T needed to take the discounts off the bill. The customer service representative issued a credit for the fifth line, although that was the right thing for AT&T to do, it does not come close to resolving our other issues with not getting our discount for me working at Jersey Mike’s or my daughter working at State Farm. I find this to be unethical and simply bad business practice. I feel that I was deceived first by Admir Burdalic. Secondly, Justin Casey, the area manager, should have been honest with us about what appears to me to be a deceitful sales tactic. This is AT&T, a major cell phone service provider, and I am very disappointed about being misinformed by not one, but two of your employees. I am exasperated with having to continually explain my dilemma to AT&T and not getting results. I am sure that AT&T has a number of notes regarding my numerous contacts with your company. I have been advised that my next step should be to file a complaint to the better business bureau.
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September 2024 by Roderick Abrazaldo
Excellent service from Adnir who was most patient and attended to our iPhone concerns - will go back to this store and recommend to family and friends …
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August 2024 by Occipital Neuralgia
Drake has excellent customer service skills when there are several people waiting around. He is patient, professional and pleasant.
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July 2024 by Mary Nelson
Very kind
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July 2024 by Kelly Balnuud
First visit the man was very friendly and efficient. We asked about what charges we will see on our next bill and left with a “free” Apple Watch. After receiving the bill will multiple undisclosed charges we tried to return it to the store and were told “ our employees wouldn’t say that.” They refused. We called AT&T and were told we can absolutely return it and sent us a free shipping label. Only come here if you want lies and undisclosed charges.
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July 2024 by Nick Mavrogianis
This store can take my $$ to activate my watch/wearable, which didn't work, and didn't mention any fees but charged me an activation fee. Never discussed any fees or $$ . Yet when I went back a week later to cancel, they claim they can't do that there . I had to call, wait on hold and have someone else cancel this new line. Terrible customer service.
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July 2024 by Bill T.
Admir was an amazing help to me! He was so patient and attending, professional!!!!
Hope ATT keep people like him!
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June 2024 by Ann Mah-Dragovich
after having a terrible experience with Arlington Hts location, I went to the Mt Prospect location and Admir was VERY helpful and he even sold me on the Air Internet.. Thank , Admir for treating me as a valued customer and in the future I will select this Mt. Prospect location.
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June 2024 by Austin Clement
Drake did a great job!
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May 2024 by David De Bauche
The SIM card in my phone needed to be replaced. I went to the Mount Prospect A T & T Store and Admir took care of the problem quickly and professionally. He was pleasant and knowledgeable!
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April 2024 by Griffin
would be really nice if you would answer the store phone for a quick question.
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April 2024 by Carol Ostrowski
Had a great experience. Admit was great!
