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“I haven’t had “work” done on my car yet, but wanted to share a negative quickly turned positive experience that I had . I had brought my car in to get checked out and was told if they didn’t get to my car that day, they would get to it the next day. When the next day came and I still hadn’t gotten a call, I felt frustrated that I had to reach out to hear what was going on. I was told I’d get a call back with an update and as the end of the day came near, I was even more frustrated that I had to reach out again. I expressed my frustration and the man I spoke with was very kind and took ownership in the fact that my car had fallen through the cracks and had not been contacted. To me, this business gets five stars because instead of giving me the run around, they took ownership, apologized, and made things right. My car was made a priority the next morning and I was given an honest assessment and next steps. I didn’t feel like anyone was trying to get me to purchase any unnecessary repairs. They even comped me the service charges due to the situation. And as a bonus, everyone was kind and patient with my energetic five year old. Everyone makes mistakes, what matters is how you choose to handle it. Thanks for your integrity and honesty. We’ll be back.”
“They're beautiful and ride amazing! The company actually helped me find somebody that sold them because I couldn't find them so they have excellent customer service !”
“This shop does not disappoint!! The experience from the beginning was exceptional! Joe (the owner) was a pleasure to work with. His knowledge and experience is very valuable and makes the process of getting work on your car a pleasant experience. Nick (employee) was so nice every time we spoke on the phone for updates on my car. His customer service is excellent!! I can’t say enough about this shop. If you need work done.. you won’t be disappointed!!”
“Tire rotation, 2 nails in 1 tire and a pair of fron wiper blades... WOW!! Done in 25 minutes and NO CHARGE on the rotation and tire repair. Just paid for wiper blades- THAT'S ALL!!! Great customer service and accurate and prompt repairs is FANTASTIC!! 5 STARS are worth it!”
10AM - 8:30PM
999 North Elmhurst Road, Mount Prospect
Tire Dealers
“Was in a pinch, I reserved at the other location in Schaumburg. But the costco tire center there didnt have my tires. Mt prospect was fully booked for the day but still worked me in.
Greatly appreciative to the staff and manager who helped me, thank you!”
Tire Dealers
Tire Dealers
Tire Dealers
Tire Dealers
Tire Dealers
“Professional team, easy to work with. Took my Pilot for alignment check and Tim with the team were able to tell me right away what was wrong. Definitely will recommend to everyone.”