Village Bank & Trust, part of Wintrust Community Bank, is dedicated to providing reliable banking solutions that cater to the needs of its customers and the local community. The bank emphasizes customer service, with staff known for their professionalism and helpfulness. Reviews highlight the accommodating nature of employees, who go out of their way to fulfill requests, such as providing bags for large coin transactions. The Mount Prospect branch, in particular, is praised for its welcoming atmosphere and efficient service, making customers feel appreciated. In contrast, the Des Plaines branch received less favorable feedback, as some found the service there less efficient and overly chatty. Overall, Village Bank & Trust takes pride in fostering a strong community connection through financial education, sponsoring events, and supporting local organizations. Customers appreciate the staff's personable and knowledgeable approach, making their banking experience enjoyable and effective.
I have banked here for 8 years. Very friendly staff. Extremely helpful with any questions or needs I’ve had.
December 2024
Needed a large sum of nickels- the wonderful ladies at this branch accommodated my request that day; even provided me with a bag to carry all the coins. The transaction went smooth. Super professional and such fabulous customer service something that is lacking these days. Thank you!!!!
July 2023
I have love this branch of Village Bank and Trust. I have been dealing there for years. Everyone is personable and polite and knowledgeable and patient.
