“We've been banking with this branch since our move to Mt. Prospect. We love the employees. They are cheerful, helpful, knowleagable. It's as if we are going to a small town bank, that greet us by name! They never show frustration and are ALWAYS pleasant”
“I wasn't feeling well and my boyfriend asked the kind teller for some water. Not only did she bring me a cold cup of water she gave me her snack so I'd feel better. I'm not sure of this tellers name but thank you for going above and beyond.”
“Our mortgage was recently changed to PNC Bank so we scheduled a time to talk with Thelma Lugo Gonzalez, and was very satisfied with her knowledge and experience in our matter. Most definitely 5 star treatment we were givin, and now has us thinking about transferring some of our other accounts to this Bank "branch" because of the professional manner and curtiousy. Thanks again and I can see why more people want to use PNC Bank. Excellent employee's”
“I went here on New Years Eve, thru the drive thru. The woman that took care of me was amazing. She was extremely helpful, and, very friendly. I came back a few hours later, to do more business and she recognized me and said she was glad to see me back again. The Huntington employees seem so much nicer than the previous TCF ones were.”
9AM - 5PM
200 E Kensington Rd, Mt Prospect“Thank you for helping me open up my bank account today. As well as taking the time and putting in all of the effort you did today to make it work. A truly wonderful person! Thank you again, Sabrina!”
Open 24 hours
940 E Rand Rd, Mt Prospect9AM - 5PM
200 E Kensington Rd, Mt Prospect“"I had the pleasure of working with David for both my personal and business accounts, and I couldn't be more satisfied. His expertise and dedication in addressing all my financial needs were exceptional. David's personalized assistance and attention to detail truly made the process seamless. I confidently give him a 5-star rating and highly recommend his services."”
“I have found the staff at this branch consistently friendly and helpful. Swati Gandhi recently helped me make some changes to my account, and she did an outstanding job. Keep up the good work!”
9AM - 5:30PM
235 W Rand Rd, Mt Prospect“I've been with this bank for several years. I don't know how much I can say I appreciate the call center staff and being rerouted and given incorrect information. Then a "Donna" in the domestic disputes department with her uncaring attitude and nonchalant behavior, ? I was going to just delete everything for this account. But, when I saw they reversed the overdraft fee, I did calm down a bit more. There are some good and definitely a lot of bad.”
9AM - 5:30PM
15 E Prospect Ave, Mt Prospect“The Friday evening staff was super helpful and friendly today! They were able to accommodate us without an appointment. While we were being helped we witnessed them handle a rude customer in a professional manner as well.”
Open 24 hours
50 N Main St, Mt Prospect“After having a negative experience at another branch we were ready to leave Chase bank as a whole. This branch redeemed itself and provided an amazing experience. A teller who I believe was named “Art”, was incredibly helpful and patient with us. Will be coming back!”
“Not too busy branch and teller was prompt and efficient. That is not the usual service I get from this bank locations - moving forward , I am making this my home branch.”
“Unlike what some people are saying on here, this Chase location is one of the most attentive, friendly, and professional branches I've ever been too. And to address other reviews...1. They DO have after hours atms (you have to use your debit card to get in, theres a slot to the left of the entrance where you put it in and then you pull on the door to open it and get inside)2. Even when customers are screaming and swearing at the people who work here they are professional and even apologized to me for what happened even though they didn't do anything wrong. Theres always gonna be "Karens" in the world3. I clearly love my local Chase bank and cannot say enough good things about them. I'll never bank anywhere else. Love love love Chase!”