First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois. They offer customers Banking, Insurance, Wealth Management, and Ag services throughout Illinois and Missouri. The staff at First Mid Bank & Trust are praised for their superior customer service skills, patience, and diligence. Customers describe the employees as helpful, professional, kind, and understanding, especially when assisting those with special needs. The Mt. Vernon branch is highlighted as providing the best service. First Mid Bank & Trust is committed to delivering an excellent banking experience for its customers.
Michele and Shelley are all pro. They have superior customer service skills and they consistently amaze me with their patience and diligence. They are so great with handling my family member with dementia. I wish I could hire them as caretakers. They deserve raise, immediately!
October 2025
Excellent bank, best of the best, I highly recommend!
December 2024
This place never fails to gove the best service. Each person you interact with is helpful or willing to help in any way. The Mt. Vernon branch is number 1!
