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February 2024 by melissa sherman
Wonder place my x husband and I adopted a beautiful chocolate lab yrs ago from them ...Had lots of wonderful yrs with Bo until he did finally pasted away from bone cancer at home with us...
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November 2023 by Aria Lashay
Im not the type to rate places badly but it would be great if you got the hours online figured out. I’ve called you all 8+ times and I have been hung up on and sent to voice mail a numerous amount of times. It’s says your open from 12-4:30 today but I haven’t been able to get through once. It’s highly unprofessional
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October 2023 by Sue
Very helpful and caring staff. I fostered, and then adopted my cat Luna, (Tibbet). Now I am looking to get another adoptee. :)
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September 2023 by Finny Lappin
ZERO STARS for staff interaction. Absolutely appalling how they treat people who come in and to those who donate.On top of that the place is DIRTY and smells of cat pee very badly. I am pregnant and stepping in there felt like a major health hazard.Overall NOT a good place.
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September 2023 by Daniel Pace
E mailed them pictures and bio of my missing pet. They responded quickly and helped me pass my info along. I was pleased.
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May 2023 by Daniel Jernigan
I called and was hung up on after asking the process of adopting a dog. Very rude.
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February 2023 by John
Our husky escaped and was taken by animal control to the Humane Society of Southern Illinois. They took awesome care of her and not unreasonably priced to get her back.
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December 2022 by David Steele
I had 2 appointments to see a dog that I was approved to adopt and every time I went to see the dog named Webber they would cancel it and make up some excuse so I gave up on it I will just buy a good dog.
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November 2022 by Elijah lee
Really rude intake the attendees taking the animals to the kennels were really nice the girl that took the dogs ? ? ? was so rude acting as if she was annoyed at doing her job.
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October 2022 by Rossderboss 27
Very rude staff on the phone. Their system says they are open Wednesday, but after finally getting through, an employee told me “we are closed that’s why no one is answering the phone” when I inquired about the hours because I just listened to it say they were open, she told me to check Facebook because they posted it there but won’t update their message. I do not have any social media so I’m unable to know about that. They are either lazy or incompetent because she said they won’t change the message and that’s the only way to learn their hours. I’m trying to get a hurt stray cat help, because I don’t have a car. But the employees their don’t seem to care about the well-being of pets or just doing their job in general. I feel bad for any animal that goes through here.
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October 2022 by Jamie McConnell
Not helpful at all!!! I have called and even sent an email have had no response from them about a homeless cat needing to be rescued as well as needing medical attention!!! You're not very humane when you can't even answer an email. I'm very sick and tired of people saying I rescue animals but won't help you when one needs to be rescued!!!
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October 2022 by Shyanne Farley
I got there and was immediately turned away, wouldn’t even open the door all the way… told me they wouldn’t have any dogs I’m interested in and told me I can come back after I apply on line.Idk what type of system is in place but it’s not a very welcoming one. The point is to find the dogs forever homes..
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September 2022 by makenna bramlett
Actually came in to have a quick look at the animals and inform them we were planning on leaving a $500 donation and wanted it to be taken inside instead of sitting in the crate outside. Also planned on tipping staff for not calling ahead EVEN THOUGH the sign on their door said walk-ins are welcomed until 4:00 we arrived at 3:40 and they said they ended at 3:30. Not what the sign said. Staff was RUDE. Slammed the door in our face twice making us feel extremely unwelcome. Took our donation to a no-kill shelter instead. Even though needing an application to even view the animals isn’t in the staff hands, extremely unconventional and I have not had another shelter do such thing.
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July 2022 by Snow Glosser
The staff was disrespectful and turned down a kitten that I had found saying that they had no room.
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May 2022 by Rock Rivard
Found a lost dog while hiking the Giant City woods. Poor thing had obviously been on its own for a while, extremelythin, ears badly chewed by bugs and a bloody paw. We are full timers with three cats in a motorhome, keeping him simply wasn't an option. I was ok with leaving him here, they will get him the help he needs and because of their 98% rehoming rate.
