Citi is a financial services company offering a wide range of products and services, including digital banking, mortgage products, personal loans, small business banking, credit card offers through Citi Cards, and investment options via Citi Personal Wealth Management. Deposit and lending products are provided by Citibank, N.A., an FDIC member and equal housing lender. Customers generally appreciate the helpful and understanding staff at the branch, especially mentioning employees like Kent who provide excellent customer service. Kent has been praised for assisting with various issues, including helping customers perform international wire transfers and resolving online banking problems. His proactive follow-up and willingness to go the extra mile have made a positive impression. However, there are notable concerns about privacy and customer service. The bank's cubicles lack privacy, with no separation between teller stations, which can lead to the hearing of personal information. The online phone service is often unhelpful, frustrating customers with long wait times, constant routing, and no real assistance, especially when reporting fraud. Customers find this service disappointing, and some are considering switching banks due to these issues. Despite these concerns, the branch staff and management, including the branch manager, are highly praised for their dedication and helpfulness. Overall, Citi is viewed as a bank with strong customer service, especially from its staff, but it faces challenges with privacy and its customer support systems.
I consistently have a great experience at this branch. The teller is always helpful, and the branch manager is incredibly friendly. Kent, in particular, is very customer-focused, ensuring all my needs are met. I highly recommend this branch to others!
March 2024
Personal are very helpful specially Ken and Elizabeth
November 2023
Great service by the teller and excellent help from Kent who taught me how to perform international wire transfers through the Citi App.
