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March 2024 by Tom M.
Great place to shop! Prices very competitive and the staff there are super helpful without being too pushy or "salesy"
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February 2024 by Anne Z.
I've been using Grand on Rt 59 in Naperville for years. Every appliance I own came from that store because the service is very knowledgeable, their prices are typically better than other places, delivery is quick and their selection is large (price points for all budgets). Today I worked with John who helped me find a new stove and dishwasher. He was great and found four rebates for me to save beyond the sale prices offered by Grand. Thank you John!!
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February 2024 by Sharon D.
Very good selection of appliances and knowledgeable staff. All of my questions were answered and I didn't feel pressured to buy anything. Also, their prices were the lowest I could find, so I felt confident in my purchase.
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February 2024 by Doug B.
The two young men who installed our appliances today in Elburn were top notch. Super polite, careful and hard working. A real credit to your company. Need to hang on to them.
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January 2024 by Roz I.
Great job from start to finish. Salesperson, Megan, was informative and not pushy. She pointed us in the right direction and came to help us whenever we had a question. She had answers for every question. Delivery was available in 48 hours. The installers were wonderful. Hooked up the icemaker and hauled the other refrigerator away. We highly recommend Grand Appliances.
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January 2024 by diana rohlfs
Had a great experience. The sales person was very knowledgeable and helpful. The installers were great. I will be back if I need to replace another appliance!!
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December 2023 by Lyn H.
I originally ordered my four kitchen appliances from Abt, which was a huge mistake. When they delivered them, I refused the delivery because they could not be installed in my kitchen. I then went to Grand Appliance in Naperville and was thrilled to get help from their knowledgeable sales staff. Their delivery and installation staff were great, also. They were friendly and helpful in learning about the appliances. I would definitely buy from them again!
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December 2023 by Vikram P. Sundararaman
We needed a new fridge and thought we’d check out a couple showrooms to make sure our priorities were met before purchasing one. Our first stop was a big box home improvement store with a big orange sign. Three sales associates were busy talking amongst themselves and weren’t extremely useful to us. Our experience at Grand Appliance and TV was altogether different. On a Friday afternoon, Ryan greeted us and answered all of our questions, offered advice, and did not pressure us into a sale. We called back and spoke to Meghan on the phone to complete our purchase on Saturday afternoon. The delivery was schedule for Tuesday between 1:30-530. The drivers use an app which tracks their lineup for the day and updates their estimated arrival time (super useful to plan a workday around!). They arrived at 125pm and finished all of their work before 215pm. It was undoubtedly the easiest, most professional and most punctual delivery my wife and I (together and separately) have EVER EXPERIENCED in our lives! Kudos to the entire team at Grand. You have earned our trust and we will surely be back when we renovate our kitchen in 2024! I usually don’t post reviews but I think they did such an exception job that I felt compelled to post one!
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December 2023 by Jennifer Cunningham
I spoke to Tim on the phone from the Chicago location, followed by, Megan at the Naperville location. Then I went to the Naperville store where Scott was available. All 3 associates were knowledgeable and great at answering all my questions about purchasing my first washing machine. Thanks to you all for friendly, helpful service.Jen
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December 2023 by Brittney Snow
Our go-to place for home appliances and more! Ryan was our recent sales associate and he was awesome. Our wall oven was out of stock but he found one and had it delivered within a week. He was personable over the phone and helped me find the right rebates. We’re considering replacing our dishwasher…so we’ll be going back to Ryan :)
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December 2023 by Rob
Ryan Wilson was a pleasure to work with when we needed to replace our dishwasher. Very knowledgeable of brands and features which made our decision easy. We left Grand satisfied with service and price and plan on additional purchases in the future.
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December 2023 by DLJR
We purchased our new Washer, Dryer & Fridge from Dave @ the Grand Appliance location in Naperville & we cannot say enough great things about Dave’s knowledge and service!! Grand Appliance is the place to go to for ALL your Appliance needs!! Ask for Dave anytime you stop in and I know you’ll also experience the same great service as we did!! Thank You Dave & Grand Appliance for the amazing service!!
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December 2023 by Stephanie H.
Grand Appliance has the WORST service ever!! I placed an order. I had to follow up for delivery and installation date because after getting the money I never heard from them. It gets worse...... After finally getting a delivery and installation date, the delivery guy shows up looking like a bum. He did not even have a uniform or a name tag. I only new who he was because of the Wolf Appliance box. He then proceeds to take apart my cooktop to install the new one and says "Oh I forgot the tools." UNBELIEVABLE!!!! Like why are you even here??? I then called the office and a clueless salesman says there's no manager in the store this week. He conveniently hangs up on me. His name is Chris. I called back yet again and got Frank. Now I'm extremely frustrated. Frank did try to help but he was useless too. I'm getting all of my money back. I will never shop at Grand Appliance again!!! Don't waste your time. Go to Abt!!!!!!! Regrettably, Stephanie
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December 2023 by Jim K.
We were very satisfied with our experience with Grand Appliance. Their pricing was fair and they were very helpful and professional at every level. We were especially pleased with our installer Carlos and his assistant Victor. They were very pleasant, efficient and Carlos was very willing to explain each step as he installed our double wall oven which required both some cabinet alterations and electrical relocation. We would highly recommend Grand Appliance and their installation staff. Jim & Linda Klaric St. Charles, IL
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December 2023 by Albert B.
I went to all of your top retail store looking for a microwave oven. In the other stores No sales representatives came up to me to see what I wanted or needed help. In most store the selection was fair to poor. However at Grand Appliances the selection was the best out of all of them, the sale representative came up to me and answered all my questions, checked inventory on a few models I was interested in. Several of the units were on sale. I should have gone there first would have saved time.
