Hertz Car Rental - Naperville - West Ogden HLE

Car Rental
Hours: Hertz Car Rental - Naperville - West Ogden Avenue is highly regarded for its wide selection of vehicles, including luxury cars, SUVs, EVs, vans, and trucks. Customers appreciate the smooth rental process and the helpfulness of the staff, with many reviews highlighting excellent customer service. The team is noted for being efficient, professional, and quick at getting customers in and out, often handling multiple rentals with ease. Christine, in particular, receives praise for her speed, professionalism, and patience, making interactions pleasant and efficient. Wade and Wayde also earn compliments for their assistance during pick-up and drop-off, especially during busy times or when handling issues like changing reservations or additional drivers. The location has built a reputation for being one of the best in Illinois, with many customers saying they have never experienced delays or issues here. Customers value the friendly attitude and knowledge of the staff, which contributes to a positive rental experience. However, some mention hidden fees, such as an extra charge for additional drivers over 25, which could be surprising if not anticipated. Vehicles are generally in great condition and clean, though some customers note that certain models, like the Volvo XC40, may have features that are misleading or uncomfortable for long trips. Overall, Hertz at this location offers reliable service, a wide vehicle selection, and a professional team that consistently provides a positive experience for renters.

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