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7:30AM - 5:30PM
504 North Rte 59, Naperville
Car Rental
“Originally had a reservation with Budget in Aurora, when I arrived they had no vehicle for me but their Naperville location did - for whatever reason the Budget location in Apple Maps brought me to an Enterprise.
We quickly realized that my reservation was not with Enterprise, but the manager on duty informed me that they had vehicles available. She set me up with a minivan for the same price as I intended to pay for the Camry at Budget.
The customer service and hospitality at Enterprise was a night and day difference compared to Budget. At Budget, the lone employee was unable to even provide an address for the location alleged to have a vehicle.
At this Enterprise location, on top of their excellent and hospitable customer-service skills, they were also able to clearly answer my questions and address my concerns, all with a smile.
Pick up and drop off was simple as can be. No hidden charges, the vehicle was fully functional, 99% clean upon pickup, and 100% satisfactory for our needs. They helped turn a rough morning into a positive experience, I'd be happy to use their services again.”
“We made a reservation and even though they didn’t have cars available when I arrived to the place, they still respected it and found me a car that was brand new and very clean. They provided great service and didn’t push me to get any extras.”
“I needed a pick-up truck and reserved then drove the location. They had none but quickly found one at another location. Mike went to that location and met me and we were on our way quickly.”
“Overall, my experience with National was positive, but I was disappointed by a policy that was not communicated before I rented the vehicle.
I rented a Jeep and later learned that removing the top was apparently against company policy. If that restriction exists, it should be clearly explained before the rental is completed. Otherwise, customers may choose a vehicle expecting to use its features only to find out afterward that there are limitations. If the policy is firm, it may make sense not to offer those vehicles for rent.
Rather than press the issue, I chose to switch to a smaller vehicle. I want to specifically recognize Dylan for his excellent customer service. He stepped in, addressed my concerns professionally, and helped make things right after the confusion created by the previous employee.
My recommendation is simple: make vehicle-specific restrictions clear at the time of booking or pickup so customers can make informed decisions. While I wasn't unhappy with my rental experience, I was disappointed that this information wasn't provided upfront. Thanks again to Dylan for his help and professionalism.”
“I have rented a car from this location and I got good and clean car and staff at the store are veary good and they have taken good care.i recommend this place for rent.”
“Returning my rental car was easily the best part of the travel process, thanks to the team here! Charles was absolute gold— super helpful, hilarious, and made sure everything went smoothly from start to finish. Big shoutout to his buddy Thad as well, who is always consistently nice and welcoming every time. It’s rare to find customer service that’s both genuinely helpful and great fun to interact with. If you get Charles or Thad, you’re in good hands!”
“I had a great experience renting a car from Budget. The car was clean and well-maintained. The front desk staff were kind, and very helpful. They answered all my questions and made the pickup and return process quick and easy.And I would definitely rent from Budget again.”
“Here’s a polished version that sounds more enthusiastic and professional:
I’ve been renting cars from this Avis location for over two years, and the service has been consistently exceptional. Christina, Carlos, and Eddie always go above and beyond to provide an outstanding customer experience.
They are incredibly attentive to detail, making sure every vehicle is spotless, well-maintained, and ready on time. Their professionalism, efficiency, and dedication truly set this location apart.
What I appreciate most is their positive attitude. Every time I pick up a car, I’m greeted with warm smiles, genuine friendliness, and a willingness to help. They make the entire rental process seamless and enjoyable.
Exceptional customer service is hard to find these days, but Christina, Carlos, and Eddie consistently exceed expectations. They are a tremendous asset to Avis, and I highly recommend this location to anyone looking for a hassle-free rental experience.”
“We rented a car from them to travel out of state, I chose the unlimited tolls assuming I would be able to just drive through tolls. Unfortunately multiple tolls I had to pay with my credit card. I assumed it was going to be a fight with budget to get those charges covered but they without question took the total off my bill! Really happy with my experience!”
Open 24 hours
1580 West Ogden Avenue Suite 345, Naperville
Car Rental
“Jerry took care of me! I usually rent from enterprise.. kinda skeptical to rent from hertz given the bad reviews and all, but my guy Jerry made the experience smooth and easy. Great guy.”
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“I cant thank Kyle enough for helping me for this entire buying experience so easy and enjoyable. I will make it a point that if a friend or family needs a car to go see Kyle Lackner, Vip manager!!!”