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“We made a reservation and even though they didn’t have cars available when I arrived to the place, they still respected it and found me a car that was brand new and very clean. They provided great service and didn’t push me to get any extras.”
“I needed a pick-up truck and reserved then drove the location. They had none but quickly found one at another location. Mike went to that location and met me and we were on our way quickly.”
7:30AM - 5:30PM
504 North Rte 59, Naperville
Car Rental
“Originally had a reservation with Budget in Aurora, when I arrived they had no vehicle for me but their Naperville location did - for whatever reason the Budget location in Apple Maps brought me to an Enterprise.
We quickly realized that my reservation was not with Enterprise, but the manager on duty informed me that they had vehicles available. She set me up with a minivan for the same price as I intended to pay for the Camry at Budget.
The customer service and hospitality at Enterprise was a night and day difference compared to Budget. At Budget, the lone employee was unable to even provide an address for the location alleged to have a vehicle.
At this Enterprise location, on top of their excellent and hospitable customer-service skills, they were also able to clearly answer my questions and address my concerns, all with a smile.
Pick up and drop off was simple as can be. No hidden charges, the vehicle was fully functional, 99% clean upon pickup, and 100% satisfactory for our needs. They helped turn a rough morning into a positive experience, I'd be happy to use their services again.”
“Professional folks and a good selection of cars! The team members take to their explaining everything and make recommendations, sometimes wish they have more personnel on Monday mornings because they are busy and reduce the wait time.”
“I dont normally write reviews online let alone for a car rental company but i gotta give credit when credit is due. I've been renting from this location for quite a while now and I'm always satisfied with their service. On my last rental i requested a big SUV with a big cargo trunk for a family trip. I was originally given an Expedition, and i didnt really quite like how small the size of the back cargo is. Eddie came out to check up on me and ask me if theres a problem, when i told him i needed a bigger trunk cargo SUV, he immediately swapped the car with something more spacious. That right here is a great customer service. I will definitely use this place again and recommend it to the people i know.”
“I had a great experience renting a car from Budget. The car was clean and well-maintained. The front desk staff were kind, and very helpful. They answered all my questions and made the pickup and return process quick and easy.And I would definitely rent from Budget again.”
“Returning my rental car was easily the best part of the travel process, thanks to the team here! Charles was absolute gold— super helpful, hilarious, and made sure everything went smoothly from start to finish. Big shoutout to his buddy Thad as well, who is always consistently nice and welcoming every time. It’s rare to find customer service that’s both genuinely helpful and great fun to interact with. If you get Charles or Thad, you’re in good hands!”
“I had a wonderful experience renting from the Avis location in Naperville. The entire process was smooth, quick, and very professional. Sadaf was especially helpful—she was friendly, knowledgeable, and made sure everything was taken care of efficiently. The car was clean, well-maintained, and ready right on time. Excellent customer service like this really makes a difference. I truly appreciate Sadaf’s help and would definitely recommend the Naperville Avis location to anyone looking for a reliable and pleasant car rental experience.”
“Naperville Crew was very polite and helpful. Also the car was excellent. I Would Go Back There And I Would Refer My Family and Friends Too Go And Get their Car in Naperville!”
9AM - 5PM
1580 W Ogden Ave #345, Naperville
Car Rental
“Hertz Naperville Ogden location was great. Both associates who checked me out and in were very helpful and considerate of my time. I called to extend and it was a quick and easy process. I definitely recommend this place. I initially booked through Budget and they cancelled my reservation the day of pickup stating no cars were available. Happy they did because then I found Hertz and I will always choose Hertz moving forward! Great customer service, wait time, and cars available.”
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“I cant thank Kyle enough for helping me for this entire buying experience so easy and enjoyable. I will make it a point that if a friend or family needs a car to go see Kyle Lackner, Vip manager!!!”